Merchandising Team Leader

eXPD8 eXPD8 Ltd.; Horsham; On-site; GBP 16,531 - 19,286; Full time

Benefits offered by this job

Incentive scheme

Health cash plan

Life insurance

Flexible holiday and pay

Immediate access to GroceryAid

Access to PAYM8

Unlimited refer a friend scheme

Regular performance reviews

Job summary

eXPD8 eXPD8 Ltd. is seeking a Merchandising Team Leader in Horsham to oversee a field-based retail merchandising team. The role involves managing schedules, ensuring compliance with standards, and leading initiatives to improve the in-store experience.

The ideal candidate will have strong leadership skills, retail experience, and a full driving license. The role offers competitive pay and numerous benefits, including a health cash plan, life insurance, and access to learning resources.

Qualifications

• Strong planning, organisation, and time management skills.
• Proven ability to lead, motivate, and coach colleagues.
• Experience in retail, merchandising, or customer service.

Responsibilities

• Oversee day-to-day activity and manage merchandiser schedules.
• Ensure compliance with processes and safety guidelines.
• Build positive relationships with store managers and internal teams.

Skills

Planning and organisation

Leadership

Communication

Relationship-building

Retail experience

Job description

Are you a merchandiser or do you work in retail and are looking for the next step in your career? Do you have a passion for managing people?

We're looking for a Merchandising Team Leader based in your area. You'll be an integral part of a field‑based retail merchandising team, working in a range of high street retailers on behalf of exciting household name brands. We work across a variety of categories including: Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.

About the role

Working Hours: A minimum of 30 per week - 18 hours for team supervisory tasks and 12 hours for client merchandising

Rate: Team supervisory tasks at £13.50 per hour and merchandising tasks at £12.71 per hour

Ideal recruitment area: Guildford, Haslemere, Hassocks or Dorking area

Areas covered: Select postcodes within BN, RH & GU.

How you'll deliver excellence

Team Leadership

• You’ll oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
• You’ll manage and arrange merchandiser schedules for your district.
• You’ll support recruitment and onboarding for your district.
• You’ll train, support, and guide merchandisers so they're confident and capable in their roles.
• You’ll give regular feedback by celebrating great work and addressing any performance concerns early.
• You’ll be the main point of contact for your district and share timely updates through our feedback tools.

Compliance & Standards

• You’ll make sure everyone follows the correct processes, standards, and safety guidelines.
• You’ll ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
• You’ll maintain strong admin standards and accurate data in all systems.

Merchandising

• You’ll ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
• You’ll ensure displays, products, and POS materials are set up properly and look great for customers.

Other Duties

• You’ll build positive relationships with store managers, in‑store teams, and internal support teams.
• You’ll support new initiatives and help your team adapt to new ways of working.
• You’ll look for opportunities to improve processes, execution quality, and the overall colleague experience.

What makes you excellent

• Strong planning, organisation, and time management skills with the ability to manage competing priorities.
• Proven ability to lead, motivate, and coach field‑based colleagues.
• Clear and confident communicator, able to engage stakeholders at all levels.
• Strong relationship‑building skills with internal and external partners.
• Previous retail, merchandising, or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting, and communication.
• Full driving license and access to a vehicle.

What makes us excellent

As part of your package, we offer:

• Incentive scheme
• Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more)
• Life insurance
• Flexible holiday and pay
• Immediate access for you and your family to GroceryAid
• Access to PAYM8, allowing you to access your wage before your payday
• Unlimited refer a friend scheme
• Regular performance reviews with access to over 400 learning resources and progression opportunities