Merchandising Operations Specialist

CHARLES & KEITH GROUP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

CHARLES & KEITH GROUP is seeking an Operations Associate to support day-to-day retail operations for UK/EU and assist North America as needed. You will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to enable smooth commercial operations.

The role offers exposure to merchandising, eCommerce, wholesale, and supply chain within a global fashion retail business, with cross-functional collaboration across regions.

Qualifications

• Strong analytical, organisational and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Comfortable learning ERP, OMS, WMS, SAP, merchandising and eCommerce systems.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Positive attitude, willingness to learn, collaborative mindset.

Responsibilities

• Assist with product assortment planning and seasonal launches.
• Monitor inventory levels and assist stock replenishment planning.
• Prepare merchandising reports on sales performance, stock availability, sell-through, and product performance.
• Support markdown, promotional, and pricing activities.
• Coordinate with operations and eCommerce teams to ensure timely product launches.
• Analyze sales trends and competitor data to support trading decisions.
• Manage stock transfers and inventory allocation across warehouses and online channels.
• Handle wholesale orders accurately and coordinate shipments.
• Maintain wholesale customer records and documentation.
• Work with warehouse teams on B2B order processing.
• Resolve order discrepancies and customer inquiries promptly.
• Support wholesale invoicing and HQ communications.
• Manage style assortment and marketplace product details.
• Track marketplace sales and provide weekly action suggestions.

Skills

Analytical thinking

Organisational skills

Problem-solving

Attention to detail

MS Excel/Office

ERP/OMS/WMS/SAP

Communication

Multitasking

Collaborative mindset

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

CHARLES & KEITH GROUP is seeking an Operations Associate to support day-to-day retail operations for UK/EU and assist North America as needed. You will help ensure accurate product information, inventory coordination, order fulfilment, and merchandise planning to enable smooth commercial operations.

The role offers exposure to merchandising, eCommerce, wholesale, and supply chain within a global fashion retail business, with cross-functional collaboration across regions.