Mental Health & Wellbeing Services Coordinator

Porchlight; Canterbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

Porchlight is seeking a Service Coordinator to support Live Well Kent and Medway. You will oversee referrals into the network, allocate caseloads across teams, and coordinate initial contact with referred individuals to ensure a positive experience for clients and stakeholders.

You will need strong initiative, excellent numeracy, and advanced IT skills. The role is on-site with a permanent contract and pro-rata salaries for part-time options.

Qualifications

• Ability to use own initiative and prioritise workload.
• Ability to work under pressure with excellent attention to detail.
• Excellent analytical skills and strong interpersonal abilities.
• Excellent numeracy and IT skills including MS Office suite.

Responsibilities

• Oversee referrals into the LWKM network and manage intake quality.
• Support service managers with caseload allocation across teams.
• Coordinate initial contact with referred individuals and stakeholders.
• Set quality standards and ensure a positive client experience.

Skills

Initiative

Prioritisation

Attention to detail

Analytical skills

Interpersonal skills

Numeracy

IT literacy

Tools

Word

Outlook

Access

PowerPoint

Excel

Publisher

Internet

Job description

Porchlight is seeking a Service Coordinator to support Live Well Kent and Medway. You will oversee referrals into the network, allocate caseloads across teams, and coordinate initial contact with referred individuals to ensure a positive experience for clients and stakeholders.

You will need strong initiative, excellent numeracy, and advanced IT skills. The role is on-site with a permanent contract and pro-rata salaries for part-time options.