Wellbeing Referral Coordinator

Essex County Council; Basildon; On-site; GBP 26,000 - 29,000; Full time

Job summary

Essex County Council Basildon-based Wellbeing Referral Co-ordinator role coordinating referrals and information, advice and guidance to improve mental wellbeing outcomes.

You will support the Early Help & Wellbeing Team, manage front-door referrals, maintain records in the social care system, and contribute to performance reporting and team administration.

Qualifications

• Educated to RQF level 2 (GCSE) including English, or equivalent by experience.
• Good working knowledge of mental health and how to support recovery.
• Excellent communication skills, both verbal and written.
• Good understanding of adult social care and Care Act principles.
• Working knowledge of information technology and related systems, especially Excel and MS Teams.
• Ability to work autonomously and manage own workload.

Responsibilities

• Coordinate referrals from the public and agencies into the Early Help & Wellbeing team and signpost to community support.
• Analyse data, maintain spreadsheets, and produce performance reports for the team.
• Provide high-quality administrative support, including inputting information into the social care system.
• Collaborate with colleagues and managers to ensure consistent processes and escalate complex situations.
• Manage communications with internal and external partners via email and phone.
• Support team activities such as mental health awareness events and promotions of services.
• Maintain team resources and update information as needed.
• Attend team meetings and maintain a training matrix.

Skills

Communication skills

Mental health knowledge

Care Act knowledge

IT skills (Excel & MS Teams)

Education

GCSE English (RQF2)

Tools

Excel

MS Teams

Job description

Wellbeing Referral Coordinator

Permanent, Full Time

£25,959 to £28,621 Per Annum

Location: Basildon

Closing Date: Tuesday 29th September 2026 at 11.59pm.

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

Areas Covered: South and West Essex.

Interview Date: Tuesday 13th October 2026.

The Opportunity

The Early Help & Wellbeing Team is a welcoming, compassionate, and exciting team to work in, offering preventative and early help to connect people to opportunities in their own communities and provide support that enables them to achieve personal ambitions, goals, and aspirations.

Mental health social care is transforming into a new operational delivery model improving our early intervention and prevention offer to Essex residents with a focus on people currently not receiving services or falling through existing gaps. The offer is to ensure care act compliance across the system offering information advice and guidance and providing support to improve wellbeing outcomes. Within this service there will be a mixture of the team carrying out direct work alongside adults and completing care act assessments relevant to wellbeing outcomes and the completion of care act reviews.

The Role

The Wellbeing Referral Co-ordinator will be required to effectively coordinate and support the delivery of tasks, processes and activities relating to meeting the mental health and wellbeing needs of the Essex population within Adult Social Care.

The Wellbeing Referral Coordinator will support the Early help and wellbeing team which is a newly created merged ASC service focusing on wellbeing outcomes for people.

The role must be able to manage a number of differing tasks, manage the front door to the team including having detailed conversations with the public around referral enquiries. The role must also demonstrate excellent administrative skills and the flexibility of being able to manage differing priorities.

Accountabilities

• Manage the referrals from public and agencies; into the Early help and wellbeing team and support the team by triaging and signposting to community support which enables service users to receive excellent information, advice, and guidance.
• Manage spreadsheets, analyse data, and produce performance reports for the Early help and wellbeing team, which will be presented at the Mental health transformation board.
• Deliver a high-quality administrative support service to the team in relation to managing the referrals into the service. This includes inputting information into the social care management system and supporting administrative tasks associated with incoming work.
• Work collaboratively with colleagues and team manager to ensure consistency of processes and ability to challenge and elevate to managers any complex situations and scenarios involving people contacting the team.
• Managing contact from internal and external partners via email contact or phone contact to ensure a collaborative and efficient response.
• Liaising with corporate communications team for social media presence.
• Involvement in team activities such as mental health awareness events and any team activities associated with promotion of services, this will be taking an active role alongside the team.
• Managing team share and resources to ensure information is relevant and up to date.
• Any other administrative duties relevant to supporting the team function. This could include maintaining a training matrix and taking team meeting minutes.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) including English, or equivalent by experience.
• Good working knowledge of mental health, to include an understanding of the types of mental ill health, the effect of being mentally unwell, and the ways in which someone with a mental health problem can be supported into recovery.
• Excellent communication skills, both verbal and written.
• A good understanding of adult social care and current national social care and health agenda and the range of complex needs of vulnerable adults at risk.
• A working knowledge of the Care Act and excellent understanding of the key principles and an understanding of Inclusive Essex.
• A good working knowledge and ability to use information technology and related systems, particularly Excel and MS Teams.
• The ability to work autonomously and manage own workload.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.