Mental Health Support Worker: Crisis De-Escalation

Cera Care; Southend-on-Sea; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Holiday pay & pension

Free DBS, company phone & uniform

BHN Extras discounts

Blue Light Card Scheme

Driving lesson discounts

Enhanced maternity/paternity

Wellbeing support

Care Friends referral bonus

Job summary

Cera Care is seeking a compassionate Mental Health Support Worker in Southend to help people with mental health conditions and histories of substance misuse. You will provide supportive care, promote positive behaviour, and may assist with personal care. Training is provided, and you will work across shifts between 07:00 and 22:00 with weekend availability.

Full benefits apply. We value your ability to respond calmly to crises, use de-escalation techniques, and to work collaboratively with

Qualifications

• Comfortable supporting people who may present with challenging behaviour (training provided).
• Role may include elements of personal care.
• Willing to support people in crisis and de-escalate situations.
• Must be a driver.

Responsibilities

• Communicate and promote positive behaviour, identifying triggers to prevent escalations.
• Handle emergencies and crises using de-escalation techniques.
• Collaborate with healthcare professionals, social services and community organisations to ensure access to full range of support services.
• Promote sensitivity to diverse cultural backgrounds and co-occurring disorders affecting mental health and substance misuse issues.
• Remain resilient and manage the emotional demands of the role.

Skills

Communication skills

Active listening

De-escalation

Empathy

Team collaboration

Education

NVQ Level 2 in Social Care

NVQ Level 3 in Social Care

Job description

Cera Care is seeking a compassionate Mental Health Support Worker in Southend to help people with mental health conditions and histories of substance misuse. You will provide supportive care, promote positive behaviour, and may assist with personal care. Training is provided, and you will work across shifts between 07:00 and 22:00 with weekend availability.

Full benefits apply. We value your ability to respond calmly to crises, use de-escalation techniques, and to work collaboratively with