Mental Health Support & Customer Care Advisor – Hybrid

Maximus; Cardiff; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

MAXIMUS in the United Kingdom is hiring a Customer Service Advisor for a 12-month fixed-term contract. The role involves handling high volumes of calls, emails, and live chats, with hybrid working options after training and an office presence in Nantgarw.

You will support service users, including Mind partnership activities, ensuring compassionate, accurate information delivery while maintaining data protection standards and striving for continuous service improvement.

Qualifications

• Experience handling high-volume inquiries with composure.
• Strong attention to detail in data entry and records.
• Collaborative work with diverse teams to meet goals.
• Ability to resolve complex problems and deliver timely solutions.
• Manage multiple tasks efficiently to meet deadlines.
• Demonstrate empathy and effective communication with users.

Responsibilities

• Respond to service user enquiries across phone, email and live chat.
• Maintain accurate service user records and escalate issues.
• Identify safeguarding concerns promptly and appropriately.
• Meet customer service standards and performance targets.
• Provide guidance and signposting to service users.
• Handle confidential information per data protection rules.
• Contribute to continuous improvement through feedback.

Skills

Under pressure handling

Accurate record keeping

Team collaboration

Problem solving

Multi-tasking

Empathy and communication

Digital literacy

Job description

MAXIMUS in the United Kingdom is hiring a Customer Service Advisor for a 12-month fixed-term contract. The role involves handling high volumes of calls, emails, and live chats, with hybrid working options after training and an office presence in Nantgarw.

You will support service users, including Mind partnership activities, ensuring compassionate, accurate information delivery while maintaining data protection standards and striving for continuous service improvement.