Mental Health Customer Care Advisor

Maximus; Cardiff; Híbrido; GBP 24.000 - 29.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Advisor on the MIND Support Line in Nantgarw, near Cardiff. This full-time role handles a high volume of calls, emails and live chats, delivering information and signposting to mental health services.

You will work a Monday–Friday pattern on a two-week rotation (9am–5pm and 10am–6pm), with hybrid and office options after training. We value empathy, accuracy and resilience when supporting service users with mental health needs.

Formación

• 12 months proven experience supporting mental health service users.
• Experience handling high-volume calls and sensitive cases with empathy.

Responsabilidades

• Handle inquiries across calls, emails and live chat.
• Maintain accurate service user records and escalate safeguarding concerns.
• Provide information and signpost to services.
• Meet customer service standards and performance goals.
• Maintain data protection standards.

Descripción del empleo

Maximus is seeking a Customer Service Advisor on the MIND Support Line in Nantgarw, near Cardiff. This full-time role handles a high volume of calls, emails and live chats, delivering information and signposting to mental health services.

You will work a Monday–Friday pattern on a two-week rotation (9am–5pm and 10am–6pm), with hybrid and office options after training. We value empathy, accuracy and resilience when supporting service users with mental health needs.