Mental Health Service Manager

BHT Sussex; Worthing; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Stakeholder pension

Life assurance

Medical cash plan

Learning & Development

Employee assistance plan

Cycle-to-work

Bus pass

Generous holiday allowance

Wellbeing activities

Job summary

BHT Sussex is seeking a Mental Health Service Manager to lead the lived experience workstream within Pathfinder West Sussex. This role involves guiding co‑production, representing client voices in strategic forums, and driving service improvements across West Sussex with regular travel within the area.

The successful candidate will bring lived experience of mental health challenges and a track record of using that experience to improve services, along with strong communication and

Qualifications

• Lived experience of mental health challenges and using personal experience to improve services.
• Experience representing client views or facilitating groups/peer mentoring.
• Experience building relationships with voluntary and statutory partners.

Responsibilities

• Provide leadership on co-production across Pathfinder services.
• Lead on client feedback collection and outcomes analysis.
• Represent lived experience on strategic groups and forums.
• Support service development informed by lived experience perspectives.

Skills

Lived experience

Communication skills

Stakeholder engagement

Peer mentor

Job description

All potential applicants are encouraged to scroll through and read the complete job description before applying.

If you have lived experience of mental health challenges and the ability to translate your experience into meaningful service improvement, we want to hear from you.

We have an exciting opportunity for a Mental Health Service Manager to play a vital role in providing support in Pathfinder West Sussex.

This is a new and exciting role in which you will be supporting the Lived Experience workstream within the Pathfinder West Sussex Mental Health Support Service.

Position: Mental Health Service Manager (Internal Job Title: Lived Experience Manager)

Location: West Sussex/hybrid (with regular travel around West Sussex)

Salary: £36,729 per annum

Contract: Permanent

Hours: 37 hours per week (Monday – Friday)

Closing Date: 14 October 2026 at 23:59

Please note the role may close sooner than advertised if a suitable candidate is found, so apply early!

About Pathfinder West Sussex

As a Mental Health Service Manager, you will be working for a people‑led organisation whose mission and values is to inspire change across Sussex. Pathfinder West Sussex is a partnership of mental health, homelessness and employment support organisations working together to improve people’s wellbeing across the county.

Co‑production is at the heart of everything we do.

Key Responsibilities

• Provide leadership and expert guidance on co‑production across Pathfinder services, including line management of the Lived Experience Lead and partnership working with lived experience colleagues across West Sussex Mind.
• Provide lived experience representation on strategic groups and forums.
• Lead on the collection and analysis of client feedback and outcomes and link with SPFT lived experience groups and the West Sussex LEAG.
• To support the Senior Manager in delivering the strategic direction of the service, ensuring service development and continuous improvement are informed and shaped by lived experience perspectives.

About You

To be successful in the role of Mental Health Service Manager, you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• Lived experience of mental health challenges and a track record of using personal experience to support continuous service improvement.
• Experience of representing for client views or experience as a group facilitator or Peer Mentor.
• Experience of establishing, developing and maintaining effective working relationships with voluntary and statutory partners.
• Knowledge of local agencies that provide services to people experiencing mental health.
• Knowledge of coproduction involvement and engagement best practice.
• The role covers the service area of West Sussex and as such we need someone who lives within a commutable distance of the area.

In Return

The organisation is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

You Will Also Receive

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with BHSF
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

Join an equal opportunities employer, committed to equality, equity, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

Lived experience of mental health challenges is an occupational requirement for this role under Schedule 9, Paragraph 1 of the Equality Act 2010. The role requires the postholder to draw upon their personal experience to provide leadership, influence service development, promote co‑production, and ensure the voices of people with lived experience are embedded in the design and delivery of services.

You may be interested in this role if you have experience in the following areas Mental Health, Mental Health Advocate, Mental Health Service Manager, Mental Health Service, Mental Health Worker, Mental Health Case Worker, Mental Health Outreach.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP