Mental Health Referrals Coordinator

London Borough of Camden; Greater London; On-site; GBP 48,000 - 54,000; Full time

Benefits offered by this job

27 days annual leave (+ bank holidays)

Pensions scheme

Family leave and loan schemes

Job summary

London Borough of Camden is seeking a Mental Health Pathway Referrals Co-ordinator to help vulnerable residents access housing and support. You will work within the Pathways Move On Team to coordinate referrals into specialist mental health supported housing, partnering with housing, health and support services to move people into suitable accommodation swiftly.

This permanent role requires a proactive, empathetic approach, strong relationship-building, and ability to manage sensitive situations

Qualifications

• Strong ability to build relationships across housing, health and support services.
• Proven communication skills with people from diverse backgrounds.
• Excellent organisational skills and commitment to continuous improvement.
• Good experience using systems and data to support effective decision-making.

Responsibilities

• Coordinate referrals into specialist mental health supported housing with housing, health and support partners.
• Ensure move into appropriate accommodation as quickly as possible.
• Develop move-on opportunities and help prevent homelessness.

Job description

Salary: £47,525 - £54,056

Grade: Level 4 Zone 1

Location: 5 Pancras Square, N1C 4AG

Contract Type: Permanent

Hours: Full Time (36 hours)

Closing Date: Tuesday 17th November 2026 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

How You’ll Be Involved

As a Mental Health Pathway Referrals Co-ordinator, you will play a vital role in helping some of Camden’s most vulnerable residents access the housing and support they need to live independently and thrive within their communities. Working as part of the Pathways Move On Team, you will coordinate referrals into specialist mental health supported housing, working closely with housing, health and support partners to ensure people can move into appropriate accommodation as quickly as possible. Combining operational delivery with partnership working, you will help develop move-on opportunities, prevent homelessness, and support positive outcomes for residents with severe and enduring mental health needs, making a meaningful difference to people’s lives at key moments of change.

This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS.

All About You

We’re looking for someone who shares our ambition to make Camden the best place to live and work and who is passionate about delivering services that put residents first. You will bring a caring, proactive and collaborative approach, with the ability to build positive relationships across housing, health and support services to achieve the best outcomes for residents. You’ll be confident communicating with people from a wide range of backgrounds, able to manage sensitive situations with empathy, and committed to making services accessible, inclusive and responsive to individual needs. Comfortable using systems and data to support effective decision-making, you will have strong organisational skills and a commitment to continuous improvement. Most importantly, you will share Camden’s values, champion equality, diversity and inclusion, and be dedicated to helping residents access the support, housing and opportunities they need to live independently and thrive.

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

What We Offer

• From flexible working to 27 days annual leave (+ bank holidays!)
• We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks.
• We also have an incredible pensions scheme.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Clickherefor more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, [e-mail] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application

Anonymised Application–in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.