Mental Health Network Clinical Operations Manager

IPRS Health; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative healthcare organization is seeking a dedicated Mental Health Network Clinical Operations Manager to enhance the operational delivery of mental health services. This fully remote role involves managing a team of case managers and ensuring service KPIs are met, while collaborating with various stakeholders to implement new initiatives. You will play a pivotal role in maintaining high standards of governance and quality within the mental health network, contributing significantly to the wellbeing of countless individuals. If you are passionate about mental health and have a strong background in clinical operations, this opportunity is perfect for you.

Qualifications

• Experience in managing mental health services and case management.
• Strong leadership skills and ability to work collaboratively.

Responsibilities

• Manage operational delivery and governance of Mental Health services.
• Provide supervision and support to case managers and network practitioners.

Skills

Team Leadership

Case Management

Clinical Governance

Mental Health Services Delivery

Education

Degree in Mental Health or related field

Job description

We are looking for a Mental Health Network Clinical Operations Manager to join our existing team. The successful applicant will manage the operational delivery and governance of Mental Health services provided via the Mental Health Network of self-employed Network Practitioners, as well as supporting a small team of case managers to deliver the service.

The successful applicant will be based in the UK and working fully remotely.

Your success will contribute to the continued growth of the mental health network team.

As the Mental Health Network Clinical Operations Manager, you will be a team player and motivated to contribute to helping thousands each year.

Responsibilities

1. Work closely with the Mental Health management team to ensure that service KPIs are met.
2. Provide line management and case management supervision to Mental Health Network Case Managers.
3. Collaborate with the MH Service Delivery Manager and Clinical Lead to develop and implement new initiatives to ensure that IPRS continues to be at the forefront of Mental Health delivery.
4. Work with the Mental Health Supply Chain Manager to ensure that there are sufficient Network Practitioners to deliver contracted levels of service delivery, ensuring that SLAs are maintained.
5. Act as a point of escalation for clinical and administrative queries from MH Network Case Managers and Network Practitioners, including performing reviews of complex cases and managing risk & safeguarding concerns in accordance with company policy.
6. Collaborate with the Quality & Governance Team to ensure that policies and procedures are in place to ensure robust governance over MH Network activities, including the onboarding of new practitioners.
7. Lead on complaint investigations involving Network Practitioners.