Mental Health Call Handler – BrisDoc Healthcare Services

AVON LMC LTD; Bristol; On-site; Part time

Job summary

Join a leading Mental Health Service as a Call Handler, responsible for providing crucial first contacts to patients experiencing crises. Work in a supportive environment with competitive salaries and opportunities for professional growth while advocating for health equality.

Benefits

Generous leave

Annual bonuses

NHS Pension Scheme

Training opportunities

Employee ownership benefits

Qualifications

• Experience in mental health support roles preferred.
• Ability to document case details accurately.
• Proficient in handling sensitive information.

Responsibilities

• Manage incoming calls from healthcare professionals and patients.
• Document case details and follow safety protocols.
• Coordinate referrals and assist with administrative tasks.

Skills

Compassionate care

Documentation skills

Crisis management

Communication

Job description

Mental Health Call Handler – BrisDoc Healthcare Services

Overview

Job summary

Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!

Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.

Main duties of the job

Your Role as a Call Handler

As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include accurately documenting case details, ensuring the clinical team has all the necessary information, and following safety protocols to protect patient well-being. You will provide timely, professional, and informed responses, making callers feel heard and supported. Additionally, you will manage referrals to facilitate seamless care coordination and assist with administrative tasks as needed to ensure the smooth operation of the service. Your role also involves supporting the Shift Manager to enhance team efficiency and effectiveness.

About us

About BrisDoc and Our Team

BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.

For questions about the job, please contact Amanda Harshaw, People Team Coordinator at [e-mail] / 01179370902.

No. of Vacancies

1

Job Nature

Part Time, Permanent

Job Location

Bristol

Depending on experience Starting salary £12 per hour

How to Apply

Interested candidates can send their resumes to the contact person as above in the job posts.

Full Name *

Email *

Upload CV/Resume * Attach your resume. Max size 2mb Allowed Type(s): pdf