Membership support officer - 9 months maternity cover FTC

CIH International Housing Group; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Chartered Institute of Housing in Coventry is seeking a member support officer to be the first point of contact for our members, handling enquiries by phone and email.

You will support membership growth, renewals, and retention while ensuring a positive, professional experience. If you enjoy building relationships and working in a fast-paced environment, you may be a great fit for CIH.

Qualifications

• Experience in customer service and a confident communicator.
• Relationship-builder with a member-first mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for membership enquiries by phone and email
• Respond promptly and accurately to customer questions regarding membership
• Promote membership benefits and encourage renewals and retention
• Contact members regarding payments, including late payments
• Offer concessionary rates where appropriate
• Encourage members to pay by direct debit
• Process membership applications and renewals
• Maintain accurate records by updating the CIH database
• Support activities related to the membership renewal schedule

Job description

About us

The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.

About you

Are you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member support officer and play a pivotal role in shaping the future of our growing membership community.

As a membership support officer, you will be the first point of contact for our members and customers, handling enquiries via telephone and email. You will play a key role in supporting membership growth, renewals, and retention while ensuring every customer receives a positive and professional experience.

You will:

• Act as the first point of contact for membership enquiries by phone and email
• Respond promptly and accurately to customer questions regarding membership
• Promote membership benefits and encourage renewals and retention
• Contact members regarding payments, including late payments
• Offer concessionary rates where appropriate
• Encourage members to pay by direct debit
• Process membership applications and renewals
• Maintain accurate records by updating the CIH database
• Support activities related to the membership renewal schedule

We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and a confident comminutor and be comfortable working in a fast-paced environment

CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community. If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.

Closing date - Sunday 4 October 2026

Interviews will be held on - Tuesday 13 and Wednesday 14 October 2026

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.