Membership Experience Specialist

CIH International Housing Group; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

Chartered Institute of Housing in Coventry is seeking a member support officer to be the first point of contact for our members, handling enquiries by phone and email.

You will support membership growth, renewals, and retention while ensuring a positive, professional experience. If you enjoy building relationships and working in a fast-paced environment, you may be a great fit for CIH.

Qualifications

• Experience in customer service and a confident communicator.
• Relationship-builder with a member-first mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for membership enquiries by phone and email
• Respond promptly and accurately to customer questions regarding membership
• Promote membership benefits and encourage renewals and retention
• Contact members regarding payments, including late payments
• Offer concessionary rates where appropriate
• Encourage members to pay by direct debit
• Process membership applications and renewals
• Maintain accurate records by updating the CIH database
• Support activities related to the membership renewal schedule

Job description

Chartered Institute of Housing in Coventry is seeking a member support officer to be the first point of contact for our members, handling enquiries by phone and email.

You will support membership growth, renewals, and retention while ensuring a positive, professional experience. If you enjoy building relationships and working in a fast-paced environment, you may be a great fit for CIH.