Membership Support Executive

Nuffield Health; Epsom; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Pension options

Job summary

Nuffield Health is seeking a Membership Support Executive in Epsom with hybrid working (1 day per week). The role focuses on refund administration, membership processing, data accuracy and delivering high-level customer service across sites and central contracts.

The successful candidate will have strong communication skills, be able to handle varied workloads, and have Administration and customer service experience. A membership environment and Gym Manager system experience are desirable.

Qualifications

• Excellent communication skills and objective attitude to challenging situations.
• Ability to manage varied workloads and responsibilities.
• Administration experience.
• Experience in a customer service environment.
• Desirable: membership environment experience; Gym Manager system experience.

Responsibilities

• Assist with consumer Membership Refund administration and governance.
• Support membership applications, cancellations, payment updates and reporting.
• Maintain all member data across sites and central contracts.
• Handle communications and requests from members and staff.
• Collaborate with gym management to ensure prompt responses to queries and complaints.

Skills

Communication

Customer service

Administration

Teamwork

Adaptability

Tools

Gym Manager Membership system

Job description

Membership Support Executive Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time Up to £27,000.00 per annum, depending on experience 37.5 hours per week

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Membership Support Executive, you’re an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.

As our Membership Support Executive, you will:

• Consumer Membership Refund administration and governance.
• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
• Managing the maintenance of all member data.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

To succeed as a Membership Support Executive, you will need:

• Excellent communication skills and objective attitude to challenging situations.
• Managing and adapting to varied workloads and responsibilities.
• Administration experience.
• Experience in a customer service environment.
• Experience, Knowledge & Expertise – Desirable: Experience in a membership environment highly desirable.
• Experience with Gym Manager Membership system desirable.
• Experience with using different systems.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all the income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.