Membership Success Manager

Association of Association Executives; Cambridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in connectivity seeks a Membership Success Manager to enhance member engagement and satisfaction. This role focuses on onboarding, retention, and relationship building, ensuring members derive value from their memberships. The ideal candidate will excel in customer service and data analysis, contributing to a proactive and inclusive community.

Benefits

Generous Holiday Allowance

Flexible working arrangements

Opportunity to shape the membership strategy

Qualifications

• Around 3 years’ experience in a membership and customer success role.
• Outstanding customer service and engagement skills.
• Excellent verbal and written communication skills.

Responsibilities

• Helping new members understand the community and its benefits.
• Developing strong, trusting relationships with members.
• Monitoring member activity and usage data to identify trends.

Skills

Customer Service

Relationship Building

Data Analysis

Communication

Education

Degree-level education

Tools

Microsoft Office

CRM systems

Pixl8 Ready Membership platform

Job description

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Cambridge Wireless (CW) is a global not-for-profit membership organisation at the forefront of innovation in connectivity and digital technology. Since 2000, CW has united industry leaders across connected devices, networks, software, data analytics, telecoms, satellites, and more. We bring together leaders, innovators, and experts through a range of initiatives designed to foster collaboration, drive innovation, and support professional growth.

From flagship conferences and networking events to strategic innovation projects and skills development, our programmes create valuable opportunities for our members. With an active membership that spans from global technology leaders to innovative start-ups and academic institutions, Cambridge Wireless fosters collaboration, debate, and knowledge sharing. We deliver three flagship conferences annually, alongside Special Interest Group (SIG) meetings, training, and innovation projects.

About the role

As a Membership Success Manager, you will play a key role in delivering member satisfaction and continuity, working closely with the Business Development and Events team. This is more than just a membership success role, it’s an opportunity to shape the future of outstanding membership engagement and satisfaction at Cambridge Wireless.

As our Membership Success Manager, you’ll be responsible for ensuring all our members find value in their corporate memberships and continue to be part of our community for the long term, focusing on onboarding, engagement, retention, and driving growth through excellent customer service and relationship building. If you’re a proactive professional with a passion for technology and business development who thrives on building relationships and delivering value to members, we’d love to hear from you!

Responsibilities

• Customer Onboarding and Adoption Helping new members understand the Cambridge Wireless community and its benefits, guiding them through our join journey and initial setup, ensuring they are actively using their membership benefits.
• Developing strong, trusting relationships with members to understand their needs and proactively address any concerns.
• Proactively showcasing the value of the membership and highlighting features that meet the member’s needs.
• Regularly communicating with members to check in, provide support, and identify opportunities to both enhance their experience and explore new opportunities for the business development team.
• Identifying at-risk members and implementing strategies to retain them, such as addressing concerns, offering tailored solutions, or highlighting new features
• Gathering feedback from members to identify areas for improvement and advocating internally for changes that enhance the member experience.
• Data Analysis Monitoring member activity and usage data to identify trends, measure success, and make data-driven recommendations and decisions.
• Cross-functional Collaboration Working with closely with our Business Development, Events and Marketing teams to ensure a seamless and cohesive member experience.
• Around 3 years’ experience in a membership and customer success role and equivalent experience in a client-facing, relationship-focused environment.
• Outstanding customer service and engagement skills that you will use to give potential and existing members the best possible experience of Cambridge Wireless and our community.
• Excellent verbal and written communication skills, comfortable engaging at all levels on an international basis.
• Great attention to detail with strong time management and prioritisation skills, including the ability to work efficiently and on your own initiative in a hybrid working environment.
• Highly proficient in Microsoft Office and CRM systems, and eager to engage with and learn new technologies.
• Experience with Pixl8 Ready Membership platform
• Understanding of technologies in the connectivity space

Required Qualifications

• Degree-level education and equivalent professional experience in a similar role.
• Generous Holiday Allowance 25 days + bank holidays + 3 additional Christmas days
• Opportunity to shape the membership strategy and build a team
• Work-life balance with flexible working arrangements
• Join a friendly, proactive, and growing organisation

Working locations

• Hybrid model, working in theCambridge office and remotely

How to apply

• We’d like to understand what makes you tick and why you think you would be the best fit for this role. Please apply by submitting the three documents. Personal statement – 500 words on how your experience matches our requirements, CV, and Covering letter, send by [e-mail]
• Everyone’s welcome at Cambridge Wireless. Shaping the future of connectivity takes people from every background, perspective, and discipline. At Cambridge Wireless, we’re proud to foster a community where diversity drives innovation. We’re committed to building an equitable, inclusive, and welcoming environment across our team, board, and membership. We believe that a diversity of voices strengthens our impact and reflects the global sector we serve. Cambridge Wireless does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by law in the provision of employment opportunities and benefits.

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