Membership Services Administrator (Temporary)

hireful; Molesey; On-site; GBP 29,000; Full time

Job summary

A leading organization caring for historic palaces seeks a Member Services Coordinator for a temporary 9-month contract. The role involves delivering exceptional customer service and managing membership processes to enhance member satisfaction. This full-time position offers competitive salary and generous benefits, including enhanced leave and employer pension contributions.

Benefits

Enhanced holiday entitlement

Generous employer pension contributions (up to 11%)

Annual pay reviews and bonuses

Critical illness cover and life assurance

Family-friendly policies and benefits

Staff discounts

Qualifications

• Experience in customer service, ideally within membership or charity organizations.
• Desire to improve satisfaction scores.

Responsibilities

• Provide customer service to members over phone and email.
• Manage membership processes such as selling, renewing, and cancelling memberships.

Skills

Excellent communication

Analytical problem solving

Attention to detail

Job description

Contract Type:Temporary 9 month contract
Location:East Molesey
Status:Fixed Term Contract
Salary:£28,203 per Annum
Days/Hours of work:Full time, 36 hours per week, Monday – Friday

Our client is a team of people who love and look after six of the most wonderful palaces in the world. Their member community is a valuable and engaged audience, whose support helps them to achieve their charitable aims.

In this role, you’ll be providing excellent customer service to their members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.

You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.

Benefits include:

• Enhanced holiday entitlement
• Generous employer pension contributions (up to 11%)
• Annual pay reviews and bonuses
• Critical illness cover and life assurance
• Family-friendly policies and benefits
• Staff discounts

Due to the nature of their systems and this role’s responsibilities, this role is not hybrid and is based in East Molesey.

Closing date:23:55pm 7th July 2025

Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may have experience in the following: Member Services Coordinator, Customer Service Administrator, Membership Coordinator, Customer Relations Administrator, Member Support Officer, Charity Administrator, Heritage Services Administrator, Customer Care Assistant, Membership Assistant, Customer Services Advisor, etc.

REF-222 333