Membership Sales Advisor

The Lensbury Resort; Teddington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free lunch

Free parking

Discounts on spa and rooms

Cycle to Work Scheme

Online Benefits Portal

Fully-funded Apprenticeships

Staff events and awards

Job summary

The Lensbury in Teddington is seeking a proactive Membership Sales Advisor to drive growth in memberships. You will conduct engaging tours of our premium facilities, build rapport with prospective members, and tailor membership options to their needs.

With a 40-hour week including weekends, you will achieve monthly sales targets and collaborate with the Membership and Marketing teams to develop effective strategies. Excellent customer service is essential for all touchpoints.

Qualifications

• Experience in sales or customer-facing roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple leads and stay organised.

Responsibilities

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct tours of the club and showcase facilities and lifestyle benefits.
• Build rapport with prospective members and recommend membership options.
• Achieve and exceed monthly sales targets.
• Follow up with potential members via phone, email and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to prospective and existing members.

Skills

Sales experience

Communication skills

Organisational skills

Flexible hours

Target driven

Job description

Membership Sales Advisor

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

What's in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme

Key Responsibilities

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
• Build rapport with prospective members, understanding their needs and recommending suitable membership options.
• Achieve and exceed monthly sales targets, contributing to overall business growth.
• Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain accurate records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
• Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.

What We're Looking For

• Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
• A proactive and results-driven mindset with a passion for achieving targets.
• Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
• Strong organisational skills and the ability to manage multiple leads effectively.
• A confident and persuasive approach to selling, with a focus on consultative sales techniques.
• Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.

Hours

40 hours per week including weekends and bank holidays.

The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU

• BranchThe Lensbury
• LocationTeddington
• Salary/Benefits£26438 + Quarterly Commission, use of facilities, discounts on hotel stays, free EAP and more
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted05/11/2026
• Closing date12/12/2026