Membership Sales Advisor

Iconic; Twickenham; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Use of leisure facilities

Discounts - Spa, Watersports hire, and

Free lunch and free parking

Staff social events/parties/awards

Cycle to Work Scheme

Online Benefits Portal

Fully-funded Apprenticeships

Job summary

The Lensbury, part of Iconic Hotels and Resorts, is seeking a motivated Membership Sales Advisor to join our Membership Sales team. This role suits someone who enjoys engaging with people, loves fitness and well-being, and thrives in a target-driven environment.

You will generate leads, tour the club, match prospects to suitable memberships, hit monthly targets, and assist in promotional events. Exceptional customer service and CRM accuracy are essential for growing our membership base.

Qualifications

• Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
• A proactive and results-driven mindset with a passion for achieving targets.
• Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
• Strong organisational skills and the ability to manage multiple leads effectively.
• A confident and persuasive approach to selling, with a focus on consultative sales techniques.
• Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.

Responsibilities

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
• Build rapport with prospective members, understanding their needs and recommending suitable membership options.
• Achieve and exceed monthly sales targets, contributing to overall business growth.
• Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain accurate records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
• Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.

Job description

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.

What's in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme

Key Responsibilities

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
• Build rapport with prospective members, understanding their needs and recommending suitable membership options.
• Achieve and exceed monthly sales targets, contributing to overall business growth.
• Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain accurate records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
• Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.

What we’re looking for

• Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
• A proactive and results-driven mindset with a passion for achieving targets.
• Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
• Strong organisational skills and the ability to manage multiple leads effectively.
• A confident and persuasive approach to selling, with a focus on consultative sales techniques.
• Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.

Hours

40 hours per week including weekends and bank holidays.