Membership Sales Advisor

The-Lensbury; Teddington; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Use of leisure facilities (Swimming, 1

Discounts - Spa, Watersports hire, etc

Employee Assistance Programme (access 

Online Benefits Portal

Fully-funded Apprenticeships

Free lunch and free parking

Staff social events/parties/awards

Cycle to Work Scheme

Descripción de la vacante

The Lensbury Ltd. in Teddington is seeking a Membership Sales Advisor to join our Membership Sales team. You will generate leads, conduct tours of the club, and convert enquiries into memberships while delivering outstanding customer service.

This role offers the chance to work with a premium leisure club on the River Thames, with weekend and evening shifts, targets to achieve, and the opportunity to develop relationships with prospective members.

Formación

• Experience in sales or customer-facing roles.
• Target-driven with a proactive mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple leads and organise pipeline.
• Flexible hours including evenings and weekends.

Responsabilidades

• Generate new membership leads through outreach and referrals.
• Conduct engaging tours of the club and facilities.
• Build rapport and tailor membership options to prospective members.
• Achieve and exceed monthly sales targets.
• Follow up with potential members via phone, email, and in-person.
• Assist in promotional events to attract new members.
• Maintain accurate CRM records of leads, conversions, and feedback.
• Provide exceptional customer service to members and prospects.
• Collaborate with Membership and Marketing teams on growth strategies.

Descripción del empleo

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

Reporting to the Membership Manager, we are seeking a highly motivated Membership Sales Advisor to join our Membership Sales team. This role is ideal for someone who is passionate about fitness and well-being, enjoys engaging with people, and thrives in a target-driven environment. You will play a key role in growing our membership base by delivering outstanding customer service, building strong relationships, and driving new sales.

What's in it for you?

• Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
• Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
• Employee Assistance Programme (access for your family also)
• Online Benefits Portal
• Fully-funded Apprenticeships
• Free lunch and free parking
• Staff social events/parties/awards
• Cycle to Work Scheme

Key Responsibilities

• Proactively generate new membership leads through outreach, networking, and referrals.
• Conduct engaging tours of the club, showcasing our premium facilities and lifestyle benefits.
• Build rapport with prospective members, understanding their needs and recommending suitable membership options.
• Achieve and exceed monthly sales targets, contributing to overall business growth.
• Follow up with potential members via phone, email, and in-person meetings to convert enquiries into sales.
• Assist in organising and attending promotional events to attract new members.
• Maintain accurate records of leads, conversions, and feedback using CRM systems.
• Provide exceptional customer service to both prospective and existing members, ensuring a positive experience at every touchpoint.
• Work closely with the Membership and Marketing teams to develop creative strategies to drive new sales.

What we’re looking for

• Previous experience in a sales or customer-facing role (preferably in the fitness, leisure, or hospitality industry).
• A proactive and results-driven mindset with a passion for achieving targets.
• Excellent communication and interpersonal skills with a natural ability to engage and inspire potential members.
• Strong organisational skills and the ability to manage multiple leads effectively.
• A confident and persuasive approach to selling, with a focus on consultative sales techniques.
• Ability to work flexible hours, including evenings and weekends, to support membership growth initiatives.

Hours

40 hours per week including weekends and bank holidays.