Membership Sales Advisor

The Club Company (UK) Ltd; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a premier collection of golf and country clubs, where your enthusiasm and customer service skills will shine. As a Membership Sales Advisor, you'll play a pivotal role in welcoming new members and driving retention through exceptional service. Engage with prospective members, provide valuable insights into our facilities, and help them discover the benefits of our offerings. This position offers a unique opportunity to contribute to a feel-good environment while enjoying a range of fantastic benefits, including complimentary access to health and wellness facilities. Be part of a team that values diversity and encourages authentic self-expression.

Benefits

Complimentary access to health club

Bonus holiday days

Wedding Day off

Birthday Day off

Paid Volunteer Day

70% off meals while on duty

25% off retail

Discounted membership for family

Employee Assistance Programme

Free parking

Qualifications

• Customer service experience is essential for this role.
• Sales experience is desirable but not mandatory.

Responsibilities

• Manage the sales process from lead generation to outreach.
• Conduct orientation programs and provide tours for potential members.

Skills

Customer Service

Sales

Job description

Job Description

About Us

The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year's service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

The Role:

We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club's facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow-ups with existing members.

Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You'll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross-sell, upsell, and contribute to the achievement of monthly lead generation targets.

Additionally, you'll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene.

If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!

Experience & Skills Required:

• Customer service experience required.
• Sales experience desirable but not essential.

Schedule:

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
• Evening availability for functions (until 0200)

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!

AMRT1_UKCT