Membership Operations Team Leader

The Royal College of Radiologists; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Le Royal College of Radiologists recherche un Leader d'Équipe des Opérations d'Adhésion basé à Londres. Le candidat idéal doit avoir une solide expérience en gestion d'équipe, un bon sens du service client et de l'organisation. Ce rôle implique la coordination des processus de renouvellement des membres et la supervision d'une équipe pour atteindre les objectifs définis.

Qualifications

• Connaissance des systèmes et procédures d'adhésion.
• Expérience de gestion administrative.
• Capacité à prioriser et gérer plusieurs tâches.

Responsibilities

• Coordonner et gérer les processus de renouvellement des membres.
• Superviser l'équipe des opérations et atteindre les objectifs fixés.
• Développer des rapports pour soutenir les décisions basées sur les données.

Skills

Gestion d'équipe

Service client

Analyse

Gestion de données

Planification

Job description

Membership Operations Team Leader, London

Client:

The Royal College of Radiologists

Location:

London, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Reference:

1158858ab62c

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

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What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.

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Created on 02/06/2025 by TN United Kingdom