Membership Operations Manager

TN United Kingdom; Bracknell; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Membership Operations Manager, where you will play a pivotal role in enhancing member engagement and operational excellence. This position involves developing and managing member events, overseeing subscription processes, and ensuring a seamless digital experience for members. With a commitment to innovation and sustainability in the built environment, this role offers the opportunity to make a significant impact while working collaboratively with industry leaders. If you are detail-oriented and passionate about driving member satisfaction, this is the perfect role for you.

Benefits

Life Assurance: 4 times annual gross salary

Help@Hand: Online GP support and discounts

26 annual holidays (pro-rata) plus bank holidays

Eye tests

Electrical vehicle charging points

Employee Assistance Program (24/7 confidential support)

Qualifications

• 3 to 5 years of relevant experience in membership operations or event coordination.
• Excellent IT skills including Microsoft Office and CRM systems.

Responsibilities

• Manage member events, including setup, content, and delivery.
• Oversee subscription renewals, invoicing, and member onboarding.
• Ensure efficient daily operations and exceptional customer service.

Skills

Microsoft Office

CRM systems

Project management

Event coordination

Content management systems

Job description

Membership Operations Manager, Bracknell

Client: BSRIA LTD

Location: Bracknell, UK

Job Category: Other

EU work permit required: Yes

Job Reference: ae5b732d98a3

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Job Title: Membership Operations Manager

Job Type: Permanent / Full-time

About Us:

BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.

Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consultants equip businesses and consumers with the insights and tools needed to create better buildings.

Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.

About the role:

BSRIA membership provides your organisation with up-to-date information and guidance to help your business perform more effectively, profitably, and deliver more efficient buildings. The Membership Operations Manager role is key to implementing the strategic membership plan, ensuring operational excellence, member engagement, and value. You will oversee the delivery of member events and play a vital role in achieving the plan through successful member operations.

Key Responsibilities:

• Participate in the membership engagement programme with targeted key contacts.
• Develop and manage the member events programme, including setup, content, liaison, bookings, and delivery. Attend events as required.
• Manage subscription renewals, invoicing, payments, and collections.
• Coordinate content for membership communications, such as newsletters, activity programmes, and case studies.
• Oversee incoming membership leads, applications, and onboarding processes.
• Coordinate membership resignations according to procedures.
• Gather member and competitor intelligence.
• Collaborate with colleagues to develop a member-focused digital experience throughout the membership cycle.
• Maintain operational effectiveness, including member records, systems, and processes.
• Ensure efficient daily operations and exceptional customer service.
• Adhere to membership quality procedures and practices.
• Perform any other duties relevant to the role.

About You:

• Excellent IT skills (Microsoft Office, CRM, finance, and content management systems).
• Experience in project management or event coordination.
• Ability to work independently and collaboratively.
• Proactive, detail-oriented, and able to prioritize tasks.
• 3 to 5 years of relevant experience.

Benefits:

• Life Assurance: 4 times annual gross salary
• Help@Hand: Online GP support and discounts
• 26 annual holidays (pro-rata) plus bank holidays
• Eye tests
• Electrical vehicle charging points
• Employee Assistance Program (24/7 confidential support)

Please click the APPLY button to submit your CV. Candidates with experience as Member Services Operations Lead, Membership Experience Manager, Membership Program Manager, Member Engagement Operations Coordinator, or Membership Operations Director may also be considered.