Membership Officer

TipTopJob; Swanley; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

The Joint Industry Board (JIB) invites applications for a Membership Services role based in Swanley, Kent. The position is a permanent, full-time role (9:00 am – 5:00 pm, Monday to Friday) with hybrid working arrangements.

You will act as the first point of contact for membership enquiries, support prospective members through the application process, and maintain accurate records in our CRM system. Strong communication and attention to detail are essential.

Qualifications

• Experience in a customer-facing, administrative or business support role.
• Strong communication skills and attention to detail.
• Ability to manage member records and follow processes accurately.

Responsibilities

• Act as the first point of contact for membership enquiries by telephone and email.
• Support prospective members from enquiry to completed application.
• Develop knowledge of membership criteria, processes and benefits.
• Maintain membership records in the CRM system and support data quality.
• Assist with member retention activity and employer engagement planning.

Skills

Customer service

Administration

CRM

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Location: Swanley, Kent : hybrid
Salary: A GBP 30,000 : A GBP 33,000 per annum
Vacancy Type: Permanent, Full Time (Monday to Friday (9:00am : 5:00pm)

The Joint Industry Board (JIB) is a membership and social partnership organisation established in 1968 by the Electrical Contractors Association and Unite the Union. The vision of the JIB is: Building on the principle of partnership, the parties to the JIB : the ECA and Unite the Union : are committed to ensuring the electrical contracting industry develops the most effective industrial relations and safety standards and practices in the electrotechnical sector.

The JIB is responsible for the effective administration and promotion of the JIB sectoral collective agreement (including National Working Rules) and the Electrotechnical Certification Scheme in England, Wales and Northern Ireland. It also plays a prominent influencing role in relation to electrotechnical skills, training and labour market co:ordination.

The electrical contracting industry comprises micro businesses to large national contractors. It is mainly engaged in the built environment and construction industry and undertakes a wide variety of work ranging from a simple electrical installation in a private house to the electrical work associated with the construction of a nuclear power station.

Job Overview

• Act as a first point of contact for membership enquiries by telephone and email, providing clear information and timely follow:up.
• Support prospective members from initial enquiry through to completed application, ensuring requirements are explained accurately and records are kept up to date.
• Develop a sound working knowledge of JIB membership criteria, processes, benefits and associated services.
• Maintain accurate membership records on the Customer Relationship Manager system and support improvements in data quality, reporting and workflow.
• Support the Head of Membership and Engagement with member retention activity, recruitment campaigns and employer engagement planning.
• Work with colleagues in Marketing and Communications to help prepare consistent membership materials, campaign updates and engagement information.
• Assist with surveys, feedback activity and market research to understand member needs, satisfaction and opportunities for improvement.
• Represent the JIB professionally at internal and external meetings, forums and events where required.
• Help present the benefits of JIB membership to prospective employers, including preparation of supporting information and follow:up actions.
• Contribute to process improvements that reduce avoidable administration, improve the member experience and support more efficient working.

Person Specification

This role will suit a professional, organised and approachable individual with experience in customer service, administration or business support, and the ability to work accurately with member records, enquiries and follow:up actions.

The postholder will need strong communication skills, good attention to detail and the confidence to engage with employers and colleagues. Experience in a membership organisation, trade association, construction, electrotechnical or employer:facing environment would be advantageous.

Knowledge and Experience

• Experience in a customer:facing, administrative or business support role, with responsibility for handling enquiries, maintaining records and following processes accurately.
• Understanding of good customer service, accurate record keeping and the importance of consistent processes.
• Ability to develop knowledge of JIB membership criteria, processes, benefits and associated services.
• Experience of using Microsoft Office and CRM or database systems.
• Experience in a membership, trade association, construction, electrotechnical or employer:facing environment wo