Membership Officer

Royal Academy of Dance; Greater London; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday pro rata

Birthday day off

Perkbox discounts platform

Pension scheme

Life assurance

Wellbeing resources

Job summary

The Royal Academy of Dance is seeking a Membership Officer to join our creative, kind, and fast-paced Membership team on a 12-month fixed-term contract. Your role will be pivotal in administering the RAD’s membership scheme, offering excellent customer service to our members, and increasing membership recruitment and retention.

Based in our Battersea headquarters in London, you will manage onboarding, respond to enquiries, maintain CRM records, and help develop membership benefits while

Qualifications

• Experience in customer service and administration within a busy environment.
• A positive, enthusiastic and proactive approach to work, with the ability to empathise with members.
• Good problem-solving skills, with the ability to use initiative and improve membership services.
• The ability to multitask, prioritise workloads and meet deadlines with accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively with others.
• Experience using CRM/CMS systems and databases, alongside good Microsoft Office skills.

Responsibilities

• Membership Recruitment & Onboarding: Promote memberships, follow up on potential leads, process applications and payments, and support recruitment campaigns to achieve membership targets.
• Membership Services & Customer Support: Act as the first point of contact for members, responding to enquiries, resolving issues and delivering excellent customer service.
• Membership Administration & Data Management: Maintain accurate membership records, update CRM systems, process pauments and ensure compliance with data protection requirements.
• Membership Engagement & Development: Support membership events, communications, website content and the development of membership benefits and services.
• General Administration: Assist with departmental administration, reporting, meetins and other activities to support the Membership Team.

Skills

Customer service

Administration

Multitasking

Communication

Interpersonal skills

Attention to detail

Tools

CRM/CMS systems

Microsoft Office

Job description

We are a world leader in dance education and a prestigious awarding body. RAD’s mission is to inspire the world to dance. Based in our vibrant Battersea headquarters, close to the Thames and Clapham Junction, our studios and offices offer an energetic and inspiring place to work.

About the role

The Royal Academy of Dance is seekinga Membership Officer to join our creative, kind, and fast-paced Membership team on a 12-month fixed-term contract. Your role will be pivotal in administering the RAD’s membership scheme, offering excellent customer service to our members, and increasing membership recruitment and retention.

Key Responsibilities

Membership Recruitment & Onboarding: Promote memberships, follow up on potential leads, process applications and payments, and support recruitment campaigns to achieve membership targets.

Membership Services & Customer Support: Act as the first point of contact for members, responding to enquiries, resolving issues and delivering excellent customer service.

Membership Administration & Data Management: Maintain accurate membership records, update CRM systems, process pauments and ensure compliance with data protection requirements.

Membership Engagement & Development: Support membership events, communications, website content and the development of membership benefits and services.

General Administration: Assist with departmental administration, reporting, meetins and other activities to support the Membership Team.

What we are looking for

To succeed in this role, you will have:

Experiencein customer service and administration within a busy working enviornment.

A positive, enthusiastic and proactive approach to work, with the ability to empathise with members.

Good problem-solving skills, with the ability to use initiative and improve membership services.

The ability to multitask, prioritise workloads and meet deadlines with accuracy and attention to detail.

Strong interpersonal and communication skills, with the ability to work collaboratively with others.

Experience using CRM/CMS systems and databases, alongside good Microsoft Office skills.

Why work for us?

We are passionate about providing a positive workplace culture. Our accessible London (Wandsworth / Battersea) studios and offices are conveniently located, with facilities such as the Café and Library onsite.

We offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform, life assurance, WeCare scheme and a health cash plan including access to 24/6 online GP, counselling, an Employee Assistance Programme, health assessments and other wellbeing resources and perks and in-house free movement classes.

Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history, and reference details will not be taken forward to the shortlisting stage.

All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.

We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.

Please let us know if you have any access needs for the interview.

Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.