Membership Growth & Wellness Advisor

Bannatyne; Dumfries; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Career & Personal Development training

Mental Health & EAP services

Staff awards and bonuses

Job summary

Bannatyne in Dumfries is seeking a dynamic Membership Advisor to drive membership growth while delivering excellent customer service. You will tour facilities, sign up new members, process contracts and payments, and maintain records. The role supports a positive health and wellness environment and requires weekend availability.

The position is part-time (16 hours/week) with a pay rate of £12.71/hour and access to Bannatyne perks and development opportunities.

Qualifications

• Good organisational and multitasking abilities.
• Strong interpersonal and communications skills with a customer-focused attitude.
• Genuine passion for health, wellness and customer service.
• Ability to establish rapport, build trust and demonstrate credibility.
• Ability to work to deadlines and be KPI driven.
• Flexible hours, including weekends and holidays.

Responsibilities

• Promote and sell memberships through tours, presentations and follow-ups with prospective members.
• Achieve and exceed individual and team sales targets by identifying new opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow-up calls professionally.
• Manage the membership sign-up process, contracts, data entry and payments.
• Maintain accurate membership records and confidentiality of information.
• Assist with administrative tasks such as reports and sales metrics.
• Collaborate with fitness and customer service teams for seamless onboarding.
• Participate in member retention activities like welcome calls and surveys.
• Promote club programs, services and events to members and prospects.
• Attend weekly video meetings to discuss KPI performance.

Skills

Organisational skills

Multitasking

Interpersonal & communication skills

Customer focus

Sales mindset

KPI driven

Flexibility in hours

Education

Degree in sales/marketing or related field

Job description

Bannatyne in Dumfries is seeking a dynamic Membership Advisor to drive membership growth while delivering excellent customer service. You will tour facilities, sign up new members, process contracts and payments, and maintain records. The role supports a positive health and wellness environment and requires weekend availability.

The position is part-time (16 hours/week) with a pay rate of £12.71/hour and access to Bannatyne perks and development opportunities.