Membership Growth & Experience Consultant

Virgin Active; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave including bank

The Peoples Pension contributions

Complimentary Virgin Active membership

Discounts on PT sessions

Employee discounts across Virgin Group

20% off food and drink at KAUAI in-clu

Salary Finance access

Health support via Health Heroes

Dexters corporate letting services

ePoints discounts

Academy course discounts

Job summary

Virgin Active in the United Kingdom is seeking a Sales Membership Consultant to join the Acquisitions team. This full-time role focuses on achieving monthly membership targets, enhancing member experience, and driving growth across the club.

You will be the front-line ambassador, welcoming members, addressing inquiries, and promoting Virgin Active products and services, while supporting duty shifts and contributing to overall club success.

Qualifications

• Previous experience in a customer centric, target driven role.
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.

Responsibilities

• Meeting monthly membership goals for sales and growth, with a focus on data and revenue.
• Front of House duties and welcoming atmosphere; member visits.
• Taking ownership of membership targets and driving sales, retention and growth.
• Ensuring activity targets are met to achieve net growth.
• Tailoring membership offerings and expanding corporate memberships locally.
• Providing advice on Exercise Experience and Virgin Active products.
• Supporting smooth club operation and delivering exceptional customer service.
• Taking on Duty Shift as needed and leading by example in club management.

Skills

Customer service

Sales oriented

Interpersonal skills

Job description

Virgin Active in the United Kingdom is seeking a Sales Membership Consultant to join the Acquisitions team. This full-time role focuses on achieving monthly membership targets, enhancing member experience, and driving growth across the club.

You will be the front-line ambassador, welcoming members, addressing inquiries, and promoting Virgin Active products and services, while supporting duty shifts and contributing to overall club success.