Sales Host / Member Consultant

Frasers Group; Market Warsop; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

20% discount across Frasers Group

Training and development opportunities

Opportunities to deliver Group Fitness

Job summary

Everlast Gyms is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention within the club. You will act as a brand ambassador, supporting commercial goals and delivering exceptional service to members, guests and prospects.

This role focuses on converting prospects into members, driving renewals and upgrades, and delivering a friendly, professional environment.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Promote products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support day-to-day operation of the club, act as a key holder when required.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Fitness passion

Customer service

Communication

Goal orientation

Organisational skills

Teamwork / independent work

Job description

Company Description

Turn Conversations into Memberships. Create Experiences That Keep Members Coming Back. At Everlast Gyms, our people are at the heart of everything we do. Their passion, energy and commitment create an experience that keeps members engaged, motivated and returning time and time again.

Why Join Everlast Gyms?

• Free Everlast Gyms membership
• 20% colleague discount across all Frasers Group brands
• Eligibility for the Everlast Gyms
• Monthly Champions recognition programme
• Opportunities to deliver Personal Training sessions outside of contracted hours
• Training and development opportunities to support career progression
• Opportunities to gain experience delivering Group Training classes
• Be part of a high-performance culture that rewards ambition and results

Job Description

The Role

As a Sales Host, you'll be responsible for creating outstanding member experiences while driving membership growth and retention within the club. You'll act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.

Membership Sales & Retention

Deliver exceptional experiences that convert prospects into members

Drive membership sales, renewals, upgrades and secondary spend opportunities

Conduct tailored club tours based on individual fitness goals and needs

Use effective questioning, rapport building and objection handling techniques

Follow up enquiries and leads to maximise membership conversion

Build strong relationships with members to improve retention and engagement

Support the delivery of club sales and retention targets

Customer Experience

Provide a friendly, professional and welcoming environment for all members and guests

Handle member queries and concerns efficiently and professionally

Promote the products, services and fitness solutions available within the club

Actively support club initiatives, events and member engagement activities

Represent the Everlast Gyms brand with energy and professionalism

Operational Excellence

Support the day-to-day operation of the clubAct as a key holder when required

Maintain high standards of cleanliness, presentation and safety

Support gym floor standards and member-facing areas

Assist with gym resets and operational tasks where required

Utilise membership and CRM systems effectively to manage enquiries and member information

Team Contribution

Work collaboratively with the wider club team to achieve business goals

Support national campaigns, challenges and initiatives

Contribute to a positive and engaging club culture

Take ownership of personal performance and development

Qualifications

What We're Looking For

Essential

• Passion for fitness, customer service and sales
• Strong communication and relationship-building skills
• Positive, confident and outgoing personality
• Target-driven mindset with a desire to achieve results
• Strong organisational and administration skills
• Ability to work independently and as part of a team
• Flexible approach to working hours, including weekends and Bank Holidays

Desirable

• Previous experience in sales, hospitality, retail, leisure or customer service
• Experience working toward sales or performance targets
• Knowledge of membership sales or customer retention principles
• Experience using sales, booking or membership systems

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses. We’re committed to creating exceptional fitness experiences while investing in our people, helping them develop rewarding careers within fitness, sales and club management. Whether you’re starting your career or bringing previous sales experience, this is an opportunity to develop your skills in a fast-paced, customer-focused environment where performance and progression are genuinely recognised.

To succeed with us, you’ll embody our principles:Think Without LimitsChallenge yourself, embrace opportunities and continuously improve.Own It and Back YourselfTake responsibility, deliver results and make a positive impact every day.Be RelevantCreate meaningful experiences for our members, colleagues and communities.

Summary

Type: Full-timeFunction: OtherExperience level: Not ApplicableIndustry: Health, Wellness And Fitness