Membership Experience Host

Frasers Group; St Helens; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading fitness company where your passion for fitness and service excellence can thrive. As a team member at Frasers Group, you will enhance the member experience, support membership sales, and be a key part of a vibrant community focused on growth and customer satisfaction.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Driven, ambitious, eager to learn and develop specific skills.
• Competent in administrative duties.
• Flexible to work shifts and take on additional duties.

Responsibilities

• Maximise every member and guest’s experience in the club.
• Support sales and retention of memberships through excellent customer service.
• Maintain cleanliness of facilities.

Skills

Outgoing personality

Customer service

Fitness passion

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with Gym Floor responsibilities.
• Experience the products and services offered.
• Maintain the cleanliness of facilities, supporting the full team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and notify the relevant manager.

Requirements:

• Outgoing personality with a positive mindset.
• Competent in administrative duties.
• Driven, ambitious, eager to learn and develop specific skills and behaviors.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and take on additional duties to support the team.
• Target-focused to support sales and retention goals.

For more about our brand, visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and lead the team.
• Own it and back yourself - Take ownership of the basics, your role, and the results.
• Be relevant - Be relevant to our people, partners, and the planet.