Membership Experience Host

Frasers Group; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frasers Group seeks passionate individuals for a role that blends fitness, customer service, and sales. Candidates will enhance member experiences, support gym operations, and contribute to a motivated environment. Join a team that values ownership, relevance, and limitless thinking.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion rewards

Opportunity to deliver personal training sessions

Qualifications

• Outgoing and positive mindset.
• Driven, ambitious, and eager to learn.
• Able to perform operational key holder duties.

Responsibilities

• Maximize member and guest experience.
• Support sales and retention through excellent service.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Administrative Duties

Fitness Knowledge

Sales Focus

Flexibility

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Contribute to cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Maintain cleanliness of the facilities above expectations, supporting the team.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Must Be:

• Outgoing with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious, eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team.
• Target-focused to support sales and retention goals.

For more about our brand, please visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits - Think fast, fearlessly, and lead the team.
• Own it - Take ownership of your role and results.
• Be relevant - Be relevant to our people, partners, and the planet.