Membership Experience Host

Frasers Group; Leigh; On-site; GBP 18,000 - 25,000; Full time

Job summary

Frasers Group seeks a member-focused individual to enhance the fitness club experience. Responsibilities range from customer service and administrative tasks to maintaining cleanliness and supporting sales goals. Ideal candidates should be outgoing, driven, and passionate about fitness, with the ability to work flexibly. Join a team that values ambition and excellence.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious, eager to learn and develop.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club.

Skills

Outgoing personality

Customer service

Administration

Flexibility

Target-focused

Passion for fitness

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder of the club, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Requirements:

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious, eager to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts, including weekends, and take on additional duties.
• Target-focused to support sales and retention goals.

For more about our brand, please visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:

• Think without limits- Think fast, fearlessly, and lead your team.
• Own it and back yourself- Own the basics, your role, and the results.
• Be relevant- Relevant to our people, partners, and the planet.