Membership Experience Host

Frasers Group; King's Lynn; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking dynamic individuals to enhance member experiences and support sales initiatives. This role offers the chance to work in a vibrant environment where your passion for fitness and customer service can shine. You will be responsible for creating a welcoming atmosphere, assisting with membership sales, and ensuring the club's cleanliness. With opportunities for personal development and a range of enticing benefits, this position is perfect for those eager to grow and make a difference in their community. Join a team that values ambition and commitment!

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Qualifications

• Outgoing and positive personality with a passion for fitness.
• Competent in administrative duties and customer service.

Responsibilities

• Maximise member and guest experiences in the club.
• Support sales and retention through excellent customer service.
• Maintain cleanliness and hygiene standards of the facilities.

Skills

Customer Service

Sales Support

Fitness Knowledge

Administrative Duties

Team Collaboration

Tools

Membership Software System

Job description

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Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a core value, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand and operate the membership software system.
• Stay updated on current Fitness Challenges, Class descriptions, and gym floor focus; participate actively.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Maintain cleanliness of the facilities, supporting the team in upkeep.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform operational key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals

Additional Information

Visit our LinkedIn page to see more of what our brand does.

An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - take responsibility for your role and results
• Be relevant - to our people, partners, and the planet

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services

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