Membership Experience Host - Kettering

Everlast Gyms; Kettering; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Membership Experience Host in Kettering, where your passion for fitness and customer service will shine. In this dynamic role, you'll maximize member experiences, support sales and retention through exceptional service, and maintain high standards of cleanliness. With opportunities for personal training and a range of attractive benefits, including a bonus scheme and free gym membership, this position is perfect for those eager to learn and grow in a vibrant environment. Embrace the chance to make a real impact in the fitness community!

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing and positive personality with a passion for fitness.
• Competent in administrative duties and customer service.

Responsibilities

• Maximise member and guest experiences through excellent service.
• Support sales and retention of memberships effectively.
• Maintain cleanliness and hygiene standards in the club.

Skills

Customer Service

Administrative Skills

Sales Support

Fitness Knowledge

Teamwork

Education

High School Diploma

Tools

Membership Software System

Job description

Membership Experience Host - Kettering

Company Description

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a core value of ours, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Act as a competent key holder, covering shifts as needed.
• Maintain a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate actively.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Ensure the cleanliness of facilities exceeds expectations through active involvement in upkeep, supported by the team.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Qualifications

Need to be:

• Outgoing, positive personality
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning and development opportunities
• Able to perform operational key holder duties when required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team as needed
• Target-focused to support sales and retention goals

Additional Information

To learn more about our brand, visit our LinkedIn page.

At Frasers Group, we embrace the fearless. The potential is massive, and the experience is unrivalled. To thrive here, you should embody our principles:

• Think without limits - Think fast, fearlessly, and lead your team
• Own it and back yourself - Take responsibility for the basics, your role, and results
• Be relevant - Relevant to our people, partners, and the planet