Visitor Experience Host - Adventure Play (Casual)

The Crown Estate; Windsor; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a historic and prestigious estate as a Visitor Experience Host at Adventure Play in Windsor Great Park! This role offers a unique opportunity to engage with visitors, ensuring their experience is memorable and enjoyable. You will be responsible for maintaining safety, conducting inspections, and promoting various offerings. With a commitment to safeguarding and a supportive team environment, this position is perfect for those who enjoy working with families and children in a beautiful setting. Embrace the chance to contribute to a legacy of shared prosperity while enjoying the dynamic surroundings of Windsor Great Park.

Benefits

Flexible application methods

Working in a beautiful environment

Contribution to community welfare

Qualifications

• Professional conduct in all duties.
• Ability to engage confidently with visitors.

Responsibilities

• Provide exceptional customer service to visitors.
• Conduct daily inspections and health and safety checklists.

Skills

Customer Service

First Aid

Queue Management

Safety Compliance

Team Support

Education

DBS Checked

First Aid Training

Job description

Advert close date: 22nd May 2025

Join The Crown Estate Team as a Casual Visitor Experience Host – Adventure Play Windsor Great Park!

The Crown Estate is an independent, commercial business with a purpose to create lasting and shared prosperity for the nation. We manage a diverse portfolio worth over £14 billion, including land and seabed across England, Northern Ireland, and Wales. Windsor Great Park is the only Royal Park and forest managed by The Crown Estate, covering approximately 6,400 hectares (15,800 acres) and includes Windsor Great Park, the Home Park of Windsor Castle, Swinley Forest, and our Visitor Centre at The Savill Garden.

Adventure Play is a new ticketed attraction situated next to the Visitor Centre, offering adventurous play in a woodland setting. Children must be accompanied by a responsible adult to gain entry.

As a Visitor Experience Host, you will act as an ambassador for Windsor Great Park and Adventure Play, providing exceptional customer service, welcoming and connecting with visitors to ensure they get the most out of their visit.

Key Responsibilities:

• Customer Service: Offer an engaging and friendly welcome to visitors, ensuring they have a memorable experience.
• Safety Compliance: Familiarize and comply with the Code of Conduct, Professional Boundaries Policy, Safeguarding Policy, and relevant health and safety procedures.
• Daily Inspections: Conduct daily inspections and complete health and safety checklists.
• Queue Management: Manage queues and crowded areas safely and confidently.
• First Aid: Administer first aid when necessary.
• Emergency Procedures: Assist in the safe and calm evacuation of Adventure Play and the Visitor Centre during emergencies.
• Visitor Facilities: Ensure visitor facilities are inviting and safe, including tasks such as cleaning, litter picking, and checking toilets.
• Information Sharing: Provide visitors with accurate information about Windsor Great Park and share your knowledge to enhance their visit.
• Sales Promotion: Promote membership, catering, and retail offerings, maximizing sales opportunities.
• Stock Management: Support the team in ensuring retail stock is available and well-displayed.
• Customer Feedback: Respond to and deal with customer feedback, seeking support and referring on where necessary.
• Event Support: Assist with additional duties to support events, special promotions, and the wider business.

Requirements:

• Professional Conduct: Conduct all duties in a professional and safe manner.
• Engagement: Ability to engage confidently with visitors and manage crowded areas.
• Team Support: Willingness to support the team in various tasks and operations.
• Flexibility: Ability to assist with additional duties as required.

Qualifications:

• DBS checked
• Training in First Aid (training will be provided)

Why Join Us?

• Be part of a historic and prestigious estate.
• Contribute to creating lasting and shared prosperity for the nation.
• Enjoy working in a beautiful and dynamic environment.

Please note – due to the nature of the Adventure Play Host position, this role will be subject to a range of safeguarding checks to assess your suitability for a role that will be working with children, families and vulnerable groups which can include a criminal record check. Proof of ID and address must be provided at interview.

At Windsor Great Park we are committed to creating and fostering a culture that promotes safeguarding and the welfare of children, young people and adults at risk. All employees are expected to share this commitment.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluation of information from and about candidates to ensure that all persons appointed are suitable to work with all vulnerable groups, this includes a range of safeguarding checks including a criminal record check process.

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us at [e-mail].