Membership & Donor Engagement Officer

Royal Ballet and Opera; Greater London; On-site; GBP 31,000 - 37,000; Full time

Job summary

The Royal Ballet and Opera is seeking a Membership Officer to lead day-to-day membership administration for Friends and Patrons. You will deliver accurate records, process enquiries by phone, email and post, and manage Direct Debits, renewals and mailing outputs to support member engagement.

Based in Covent Garden, London, the role is a fixed-term contract of two years at £33,920 per annum. You will contribute to fundraising and audience development while upholding high service standards.

Qualifications

• Experience in a customer-facing environment.
• Experience with databases, CRM, and MS Office.
• Accurate handling of data and payments.
• Strong verbal and written English.
• Excellent telephone and customer care.

Responsibilities

• Oversee day-to-day membership operations.
• Manage Direct Debits, renewals, and payments.
• Handle enquiries via telephone, email and post.
• Update membership records and website updates.
• Ensure compliance with standards.

Skills

Customer-facing

Data handling

MS Office (Access, Word, Excel)

Direct Debits

Telephone etiquette

English skills

Organisational skills

Tools

CRM software

Database management

Job description

The Royal Ballet and Opera is seeking a Membership Officer to lead day-to-day membership administration for Friends and Patrons. You will deliver accurate records, process enquiries by phone, email and post, and manage Direct Debits, renewals and mailing outputs to support member engagement.

Based in Covent Garden, London, the role is a fixed-term contract of two years at £33,920 per annum. You will contribute to fundraising and audience development while upholding high service standards.