Membership Coordinator

UK Green Building Council; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holidays plus Bank holidays

3 days closure between Christmas and 


Enhanced Pension

BUPA Cashback Scheme

Job summary

UKGBC is seeking a proactive Membership Coordinator to join a small, motivated team in London. You will be the first point of contact for member enquiries, support recruitment and onboarding, and help optimise CRM usage to engage members and streamline processes.

You will coordinate communications, data analysis and event activities with existing members and prospects, contributing to a connected culture and ongoing learning across the organisation.

Qualifications

• Positive, can-do attitude and thrive in a busy environment.
• Strong communication and organisational skills.
• Experience in membership or stakeholder engagement is advantageous.

Responsibilities

• First point of contact for enquiries via UKGBC website or email.
• Support recruitment and onboarding of new members.
• Manage CRM data and support financial reconciliation.
• Assist with member data analysis and reporting.
• Coordinate member communications and blogs.
• Support meetings and events with members and prospects.

Skills

CRM systems experience

Member engagement

Communication skills

Organisation skills

Event coordination

Tools

Salesforce

Job description

Length of Contract Full time, fixed-term – 18 month contract

Hours of work 37.5 hours per week (normally 9am – 5.30pm, flexible options available with agreement)

Benefits

• 28 days holidays plus Bank holidays
• 3 days closure between Christmas and New Year
• Enhanced Pension
• BUPA Cashback Scheme

The Membership Coordinator role is an important one within a small but strong and highly motivated membership team. You will also work closely with different members of the UKGBC team to support our membership retention and recruitment activities.

The ideal candidate will have a positive, can-do attitude and thrive in a busy working environment.All UKGBC team members are also actively supported in their own ongoing learning and personal development. The whole team is brought together on a regular basis to foster a connected, diverse, and highly engaged culture that benefits the individuals and the organisation.

• First point of contact for all enquiries via UKGBC website, emails or otherwise
• Support recruitment and onboarding/induction of new members, including hosting webinars.
• Support the full use of UKGBC’s CRM system, Salesforce, to drive member recruitment and member engagement, as well as internal processes and financial reconciliation
• Support the research, analysis and presentation of membership and prospect member data.
• Liaise with members to improve their overall engagement with UKGBC and to inform them of specific activities they could benefit from.
• Coordinate timely responses to key members.
• Support timely updates of UKGBC membership materials, including website updates, presentations, and social media accounts.
• Support the drafting and delivery of member communications and blogs.
• Support the analysis and presentation of member engagement reports and annual survey.
• Organise, attend and minute internal and external membership-related meetings and events with existing members and prospects.
• Support with admin tasks across the membership and marcomms team, as required.
• Supporting the finance team, including, for example, debtor chasing, setting up new members, notifying invoice amendments/reversals/replacements and membership lapses.
• Take part in regular meetings and away days related to UKGBC culture, operations and workstreams.
• Champion the organisational culture by adopting a solutions-driven, positive, and efficient attitude.
• Demonstrate agility and flexibility to perform duties that may be outside core accountabilities.

Meet the people who lead UKGBC’s mission for a more sustainable built environment.