Membership Communications Officer

Hospice UK; Greater London; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days holiday (rising to 30)

Matched pension up to 7%

Support for staff with caring responsb

Family-friendly culture

Job summary

Hospice UK is seeking a creative communications specialist based in London or commutable distance. The role blends editorial leadership, copywriting, and digital marketing to keep the Hospice community informed and engaged.

You will work closely with colleagues across the charity to shape messages for staff, volunteers, and partners while embracing a truly hybrid work culture. You’ll own the weekly Leaders Briefing, help manage the Innovation Hub, and coordinate annual member communications.

Qualifications

• Strong copywriting and editorial skills.
• Experience with email marketing and content management systems.
• Ability to translate complex information into clear, engaging content.

Responsibilities

• Own weekly Hospice Leaders Briefing email newsletter.
• Develop and manage the Innovation Hub, the professionals’ section of the website.
• Coordinate and support editorially with CEO/Chair communications.
• Lead production of annual member benefit statements.

Skills

Copywriting

Editorial skills

Digital marketing

Content management systems

Email marketing

Stakeholder collaboration

Job description

Salary: £34,480

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role we are looking for someone who is based in London or in commutable distance of central London. You will be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.

Several times a year you will attend both Hospice UK (staffing the Hospice UK stand) and external conferences and events in other parts of the UK to promote our member offer, programmes and their learnings.

Contractually this role is London-based.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

Closing date for applications: Sunday 22 November at 23:59

Interview dates: Interviews will be in-person at our office on Monday 30 November and Tuesday 1 December

We may send assessments and questions to you in advance so that you can prepare. Please let us know if you have any specific needs to be able to fully engage with the process.

Job Information

The Role

Day to day, this role involves working closely with colleagues across Hospice UK to understand, drive and co-ordinate how we communicate about our projects and priorities to the tens of thousands of professionals and volunteers working in hospices across the UK.

Working with other communications and membership engagement colleagues, you’ll support the organisation to communicate in a clear and timely way with this audience, ensuring hospices and their staff are up to date with key policy and political developments, regulatory changes, and fundraising and grant opportunities.

You’ll have editorial ownership of our weekly Hospice Leaders Briefing email newsletter, and will play a key role in developing and managing our Innovation Hub, the professionals’ section of our website. You’ll have the chance to further strengthen these important, high performing digital products, innovating and refining to ensure a strong user experience across our membership.

You’ll help to co-ordinate and support editorially with membership communications that come from our CEO and Chair and lead the production of our annual member benefit statements.

You’ll need a strong eye for copywriting, a good understanding of digital marketing, and a really strong instinct for how to make communications relevant and engaging for a diverse, busy and disparate membership audience.

About You

You’ll be a creative and confident communicator with excellent copywriting and editorial skills, and a knack for turning complex information into clear, concise and engaging content. You’ll understand how to adapt your approach for different audiences and digital channels, with experience of email marketing and content management systems.

Highly organised and collaborative, you’ll be comfortable working with colleagues and stakeholders across an organisation to develop and coordinate communications for large audiences. You’ll bring plenty of ideas, a keen eye for what makes content useful and engaging, and an interest in continually improving how communications perform.

Above all, you’ll share Hospice UK’s collaborative, compassionate, inclusive and innovative values and be motivated by the opportunity to help keep hospices across the UK informed, connected and supported.

More information is available in the candidate information pack, which is available on our website to download.