Membership Co-ordinator - Events

Tottenham Hotspur Football Club; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Tottenham Hotspur Football Club is seeking a proactive Membership Co-ordinator to support the One Hotspur Moments loyalty programme and Junior Mascot experiences across both men’s and women’s teams.

You will manage member communications, newsletters and digital engagement, while helping deliver in-life and digital member events throughout the season. A degree or equivalent experience and CRM familiarity are essential.

Qualifications

• Experience in a membership, fan engagement, events or communications role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent written communication skills and confidence drafting member-facing content.
• Comfortable working with email marketing or CRM platforms (e.g. Salesforce Marketing Cloud).
• High attention to detail in operational delivery and written communications.
• Experience coordinating safeguarding processes or working with children in a professional context.

Responsibilities

• Support the Senior Membership Executive in executing the One Hotspur Moments loyalty and rewards programme.
• Coordinate the Junior Mascot experience for men’s and women’s fixtures.
• Build and send the monthly One Hotspur Member Newsletter and manage the One Hotspur Updates channel.
• Provide on-ground support for fan engagement events and manage registration and communications.

Skills

Membership experience

Fan engagement

Events coordination

Written communication

CRM platforms

Attention to detail

Ticketing platforms

Education

Bachelor’s degree or equivalent

Tools

Salesforce Marketing Cloud

CMS tools

Ticketing platforms

Job description

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: in 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community. There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We are seeking a well‑organised and enthusiastic Membership Co‑ordinator to join our growing Memberships team. Reporting into the Senior Membership Co‑ordinator, you will play a key supporting role in the delivery of the One Hotspur Moments loyalty programme, coordinating our Junior Mascot experience across both the Men’s and Women’s teams, managing member communications and newsletters, and supporting the delivery of in‑life and digital member events throughout the season.

This is a brilliant opportunity for someone who is passionate about football and fan engagement, and who wants to build their career at one of the world’s most exciting clubs.

Key Responsibilities

• Support the Senior Membership Executive in executing the One Hotspur Moments loyalty and rewards programme throughout the season. Help deliver the seasonal One Hotspur Moments calendar, including coordinating experiences, competitions and communications to Members and Season Ticket Holders.
• Assist in managing the Universe ticketing platform for Moments events, ensuring accurate attendee tracking and a smooth entry experience.
• Maintain and report on Member event feedback, compiling survey results and sharing insights to drive continuous improvement.
• Raise Purchase Orders via the Club’s online accounting portal for Moments-related expenditure.

Junior Mascot Coordination

• Coordinate the Junior Mascot experience for Tottenham Hotspur Men’s First Team home fixtures end-to-end, from winner selection through to matchday delivery.
• Coordinate the Junior Mascot experience for Tottenham Hotspur Women’s First Team fixtures, building strong working relationships with the Women’s team operations.
• Maintain accurate participant records in line with Club safeguarding policies and Safer Recruitment requirements.

Member Communications & Newsletter

• Build and send the monthly One Hotspur Member Newsletter, ensuring content is accurate, engaging and delivered on time.
• Support the management and growth of the One Hotspur Updates WhatsApp channel, ensuring content is consistent and delivered to a high standard.
• Assist in maintaining the One Hotspur HUB, keeping partner offers and benefit information accurate and clearly presented.

In-Life Member Events

• Provide on‑ground support for fan engagement in‑life events, including pre‑season activations, matchday experiences, open days, screenings and end‑of‑season events.
• Assist with event logistics including attendee communication, registration management, venue liaison and on‑the‑day operations.
• Act as a visible and welcoming representative of the Memberships team at events, creating a memorable experience for Members of all ages.
• Support cross‑departmental activations involving partners, retail, content and the Club Foundation where fan coordination is required.

Digital Member Engagement

• Support the planning and delivery of digital member events including online competitions, virtual experiences and digital engagement activations.
• Assist in managing and scheduling digital communications to Members, ensuring content is timely and relevant across all channels.
• Help track and report on digital engagement metrics, contributing to the team’s ongoing analysis of benefit usage and member activity.
• Alongside their core responsibilities within the Memberships team, the Membership Co‑ordinator will provide a defined element of administrative support to the Official Supporters Club (OSC) programme. This work is directed by the Senior OSC Executive on a day‑to‑day basis, whilst remaining managed and overseen by the Senior Membership Executive. Responsibilities in this area include:
• Plan and deliver the matchday Flagbearer programme
• Keep Official Supporters Clubs web pages updated with accurate information and competitions.
• Maintain accurate records relating to OSC administration, supporting the Senior OSC Executive in keeping club information and contacts up to date.

Qualifications / Training

• Educated to degree level or equivalent, or demonstrable professional experience in a relevant field.
• Any relevant qualifications in marketing, events, communications or sports management would be advantageous.

Skills & Experience

• Experience in a membership, fan engagement, events or communications role, ideally within sport or entertainment.
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent written communication skills and confidence drafting member‑facing content.
• Comfortable working with email marketing or CRM platforms (e.g. Salesforce Marketing Cloud).
• High attention to detail in both operational delivery and written communications.
• Ability to remain calm, solutions‑focused and professional under pressure, including on matchdays and at live events.
• Experience using ticketing or event management platforms.
• Familiarity with CMS tools, digital communications platforms or social media management.
• Experience coordinating safeguarding processes or working with children in a professional context.
• Knowledge of the Tottenham Hotspur Membership product and the wider Spurs supporter community.

Personal Attributes

• A genuine passion for football and a strong understanding of the supporter experience.
• A natural people person — warm, personable and confident representing the Club to Members and fans of all ages.
• A proactive self‑starter who takes ownership of their workload and looks for ways to improve.
• A collaborative team player who communicates openly and works effectively across departments.
• Creative and enthusiastic, with a desire to bring fresh ideas to the fan engagement programme.
• Flexible and adaptable, including willingness to work matchdays, evenings and weekends as required.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.