Membership Advisor - 20 hours

BH Live; Lower Blandford St Mary; On-site; GBP 13,000 - 16,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active - Gym membership

Health cash plan

Employee Assistance

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Job summary

BH Live is recruiting a Membership Advisor for BH Live Active – Sir David English Centre in Bournemouth. The role focuses on friendly customer service and achieving membership sales targets.

The centre offers a busy timetable including group exercise classes and community activities, with facilities such as 3G pitches, netball courts, and an indoor inflatable obstacle course. The role requires weekend/evening availability.

Qualifications

• Customer service experience or willingness to learn.
• Ability to work hours aligned to centre opening hours, including weekends/bank holidays/evenings.
• Practical sales experience or a keen willingness to learn.
• Drive and be comfortable hitting and achieving targets.

Responsibilities

• Sell with integrity whilst actively working towards set sales targets.
• Provide tours to customers and potential members and create excitement for BH Live Gym Membership.
• Build a loyal membership base.
• Deal with queries relating to memberships from both customers and colleagues.
• Drive outreach opportunities in the local area.
• Act as a brand ambassador for BH Live at community events and outreach programmes.
• Generate sales leads.

Skills

Customer service

Sales

Communication

Target driven

Teamwork

Job description

Post Title: Membership Advisor

Site Location: Split between Sir David English and Littledown Centres

Salary: £14,729.73 per annum

FTE Salary: £27,250 per annum

Hours: 20 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Membership Advisor to join our team at BH Live Active – Sir David English Centre in Bournemouth You will be friendly, love providing great customer service and will be accountable for the achievement of membership sales.

The centre has a multipurpose group exercise studio with a timetable of group exercise classes running seven days a week including Les Mills BodyPump, BodyCombat and Core, circuits, Pilates, yoga, family gym sessions and more.

The centre also is a community sports venue and a hub for club activities, promoting grassroots sports development and working closely with neighbouring schools to encourage young people to be active.

Outdoors there are three six‑a‑side 3G rubber crumb training pitches and eight netball courts where teams regularly train and compete on a local, regional and national level.

The centre is also home to AirJumpX, a super-sized indoor inflatable obstacle course with a giant side, jelly mountain, wipe-out balls, and assault course. Public sessions and birthday packages are available.

You will:

• Sell with integrity whilst actively working towards set sales targets.
• Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.
• Build a loyal membership base.
• Deal with queries relating to memberships from both customers and colleagues.
• Drive outreach opportunities in the local area.
• Act as a brand ambassador for BH Live when attending community events and outreach programmes.
• Generate sales leads.

To be successful you will need:

• Great customer service skills.
• Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.
• Practical sales experience or a keen willingness to learn.
• Drive and be comfortable hitting and achieving targets.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.