Exercise Referral Advisor

BH Live; Tipner; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Onsite parking

Training and development opportunities

BH Live Active – Gym membership

Health cash plan

Employee Assistance programme

Company pension matched up to 6%

Colleague discount on food and drink

Birthday / Celebratory day off

Job summary

BH Live is seeking an Exercise Referral Advisor at BH Live Active, spanning Mountbatten Centre and Pyramids Centre in Portsmouth. The role requires a Level 3 Exercise Referral qualification and entails delivering welcome sessions, fitness testing, and personalised activity guidance to referrals, with 40 hours per week on a permanent basis.

You will support programme administration, promote health and wellbeing initiatives, and provide excellent customer care to ensure a positive experience for

Qualifications

• Empathy and excellent customer service are essential.
• Strong organisational skills and the desire to improve others' wellbeing.
• Experience in health and fitness settings is desirable.

Responsibilities

• Assist with implementing the Health and Fitness Programme at Mountbatten Centre and Pyramids Centre.
• Deliver Welcome Sessions for new referrals and provide follow-up support.
• Conduct fitness testing and assessments and interpret results.
• Provide safe, tailored activity recommendations under supervision.
• Assist with programme administration and attend relevant meetings.

Skills

Empathy

Customer service

Organisational skills

Positive wellbeing impact

Education

Level 3 Exercise Referral qualification

Job description

Post Title: Exercise Referral Advisor

Location: BH Live Active – Mountbatten Centre

Salary: £27,866 per annum

Hours per week: 40

Contract Type: Permanent

The role:

We are recruiting for an Exercise Referral Advisor to join our team at BH Live Active, working across two BH Live active sites in Portsmouth, the Mountbatten and Pyramids Centre.

Please click here to read more about The Mountbatten Centre and here for more about Pyramids Centre.

A level 3 Exercise Referral qualification is essential, and experience in the field is desirable.

You will:

• Assist with the implementation of the Health and Fitness Programme provided for exercise referral patients at the nominated sites.
• Undertake 'Welcome Sessions' for new referral patients and provide follow-up one-to-one informal support.
• Carry out individual fitness testing and assessments for patients, as per the procedures and guidelines set out by the Health and Wellbeing Manager.
• Ensure the correct interpretation of the fitness tests and assessments, formulating safe and appropriate physical activity recommendations for each individual.
• Correctly identify situations where an individual’s safe exercise participation needs to be cleared by the Health and Wellbeing Manager or the programme’s GP.
• Assist with the administration of the programme as required.
• Attend and contribute to any relevant meetings as may be required including staff training.
• Assist with the continued promotion of the programmes as directed by the Health and Wellbeing Manager.
• Adopt the Centre’s Customer Care Policy and as such, assist and advise all customers in a polite and friendly manner to make their visit an enjoyable experience and thus ensure repeat visits.

To be successful you will need:

• Empathy
• Excellent customer service skills
• Good organisational skills
• A desire to make a positive change to someone’s physical and emotional wellbeing.

Please click here to view the full job description.

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organization is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.