Membership Advisor

Southwark Council; London; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community health and fitness through exceptional customer service. As a Membership Advisor, you will be the friendly face of our leisure centres, responsible for building a loyal membership base and driving sales. This role offers a unique opportunity to engage with the community, promote activities, and support individuals on their fitness journeys. With a focus on professional growth, you'll have access to development opportunities in a supportive environment that values diversity and inclusion. If you're passionate about health and wellbeing, this exciting position is perfect for you.

Qualifications

• Minimum 6 months experience in a customer-facing sales role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver a warm and professional welcome to all members and visitors.
• Work collaboratively to hit sales and retention targets.

Skills

Customer Service

Sales

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Education

Level 2 qualification in Sales or Customer Service

Tools

CRM Systems

Job description

Do you have a passion for delivering exceptional customer experiences? Are you a motivated team player with a talent for sales and a keen interest in health, fitness and leisure? We want to hear from you!

• Make a Difference: Help shape a leisure service that truly benefits the community.
• Professional Growth: Access development opportunities to enhance your skills and career.
• Be Part of Something New: Join us as we build a modern, customer-focused leisure service.

What You'll Be Doing

Southwark Leisure is looking for an enthusiastic Membership Advisor to be the welcoming face of our leisure centres. You’ll play a key role in helping us build a loyal and satisfied membership base by delivering outstanding service, supporting sales strategies, and guiding our customers on their fitness journeys.

To work as part of a team to ensure members and visitors are welcomed, and their needs understood in a warm, friendly and professional manner

What You’ll Do:

• Deliver a warm and professional welcome to all members and visitors
• Work collaboratively with your team and Centre Membership Manager to hit sales and retention targets
• Drive leads and memberships through planned marketing and outreach
• Provide knowledgeable answers to customer questions and resolve any issues efficiently
• Use CRM systems to manage the sales journey and forecast outcomes
• Promote centre offers, activities and events to the community

What You’ll Need:

• Level 2 qualification in Sales or Customer Service (or equivalent)
• At least 6 months experience in a customer-facing sales role
• Strong communication, interpersonal, and problem-solving skills
• A flexible and proactive approach to work – including evenings and weekends
• A genuine passion for health, wellbeing and fitness

Additional Information

Closing Date: 23 May 2025

We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

Salary Range (Full time equivalent) £30,552 - £33,780

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