Enable job alerts via email!

Membership Administrator

Membership Bespoke

Greater London

Hybrid

GBP 25,000 - 35,000

Full time

Today

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading professional membership organisation is seeking a proactive Membership Support Administrator for a 6-month fixed-term contract. This role involves supporting members, managing applications, and maintaining membership systems. The position offers hybrid working and requires strong communication and organizational skills.

Qualifications

At least 6 months’ experience with CRM/database management.
Excellent verbal and written communication skills.
Experience in a membership organisation or similar environment.

Responsibilities

Provide support to Trade and Supplier members.
Maintain accurate membership data using CRM.
Manage new member applications and issue membership packs.

Skills

Communication

Organizational Skills

Multitasking

Detail-oriented

Self-motivated

Tools

Microsoft Office

CRM

Zoom

Teams

This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Membership Support Administrator

Hybrid working, with a blend of working in the London office and from home

6 Months FTC - Full-time (Monday - Friday 9.00am - 5.00pm)

Starting May 2025

My client, a professional membership organisation is currently recruiting seeking a proactive and detail-oriented Membership Support Administrator to join their Helpdesk team on a 6-month fixed-term contract.

This role is essential to supporting their members and maintaining a smooth running of the membership systems and processes.

Main Responsibilities

Provide support to Trade and Supplier members and the Regions, where Helpdesk is the initial point of contact on all relating matters
Respond promptly to member and general enquiries
Maintain accurate membership data using their CRM (ReadyMembership preferred)
Manage new member applications from start to finish, liaising with Regional Managers in line with the agreed application procedures
Issue membership packs and certificates
Support TrustMark scheme requirements and reporting
Monitor and manage logo misuse cases
Liaise with internal teams and regional managers
Manage complaints’ records and monthly reporting
Compile monthly statistics and reports for senior management
Provide general administrative support as required, including ISO9001:2015 compliance documentation
At least 6 months’ experience with CRM/database management
Excellent verbal and written communication skills
Strong organisational and multitasking abilities
Previous experience in a fast-paced, customer-facing environment
Confident using Microsoft Office and virtual meeting platforms (Zoom/Teams)
Understanding of GDPR and handling member data
Self-motivated with the ability to work independently
Detail-focused and solutions-oriented
Calm under pressure and a collaborative team player
Experience in a membership organisation or similar environment
Involvement in business process improvement or event support

To apply for the Membership Support Administrator role please send us your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Contract

Job function

Job function
Administrative and Customer Service
Industries
Non-profit Organizations, International Trade and Development, and Construction

Referrals increase your chances of interviewing at Membership Bespoke by 2x

West Thurrock, England, United Kingdom 1 week ago

Membership Administrator & Systems Manager

London, England, United Kingdom 22 hours ago

City Of Westminster, England, United Kingdom 1 week ago