Membership Platform Co-ordinator

Citizen Femme; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizen Femme is looking for a Membership Platform Co-ordinator to manage a new membership platform offering VIP experiences. The role involves coordinating with teams, handling inquiries, and contributing to platform development. Ideal candidates will have strong collaboration skills and attention to detail.

Benefits

Travel Discounts

Hotel Upgrades

Exclusive Offers

Qualifications

• Proficiency in Hindi or Marathi preferred.
• Knowledge of the travel industry is advantageous.

Responsibilities

• Coordinate with web management team in India.
• Handle member inquiries and provide support.
• Prepare monthly performance reports.

Skills

Collaboration

Attention to Detail

Education

Understanding of Online Platforms

Tools

Wordpress

Job description

Citizen Femme is seeking a Membership Platform Co-ordinator to join our expanding team. This role involves building and managing a new membership platform that offers VIP experiences, travel discounts, hotel upgrades, and exclusive offers.

Duties & Responsibilities

1. Coordinate daily with the web management team based in India from the CF UK office, ensuring all brand information (logos, descriptions, offers) is accurately relayed.
2. Handle ongoing member inquiries and issues, providing support and sharing feedback with the web team. Proficiency in Hindi or Marathi is preferred to facilitate communication.
3. Engage with onboarded brands to ensure offers are current, relevant, and appealing, aiding in membership growth and retention.
4. Maintain regular contact with the web team, providing updates on member-exclusive content and ensuring its accessibility.
5. Prepare and deliver monthly performance reports on the membership platform to inform strategic decisions.
6. Contribute to the development of the membership platform as a key revenue stream for the business.

Qualifications

1. Proficiency in Hindi or Marathi is preferred.
2. Understanding of online platforms, especially Wordpress.
3. Strong team collaboration skills.
4. Attention to detail for accurate record-keeping and platform management.
5. Knowledge of the travel industry is advantageous.
6. Ability to create and present monthly reports effectively.

Location & Hours

1. Based in Central London.
2. 37-hour workweek, Monday to Friday, 7:00 am – 2:00 pm.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other