Membership Advisor

Bannatyne Group; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Free membership for another person (2+

Spa discounts 30%

Spa goods 20%

50% meals & beverages

Development training

Mental health & EAP

Length of service awards

Staff awards & bonuses

Entertainment & shopping discounts

Job summary

Bannatyne Group is seeking a dynamic Membership Advisor to grow our UK membership base and deliver a welcoming, high-touch experience to prospective members.

You will conduct tours, present club features, and convert prospects into new members while maintaining accurate records and meeting sales targets. This role offers flexible hours and a supportive team culture within a wellness-focused environment.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Ability to work to deadlines and be KPI driven.
• Flexible hours including weekends and holidays.
• Experience in sales, customer service or fitness environment is advantageous; degree in sales/marketing or a related field is a plus.

Responsibilities

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging tours of the club, highlighting key features and benefits.
• Aim to exceed sales targets by identifying and pursuing new business opportunities.
• Manage the membership sign up process, contracts, data entry and payments.
• Maintain accurate membership records and ensure confidentiality of member information.
• Collaborate with fitness and customer service teams to ensure smooth onboarding.

Skills

Sales

Customer service

Negotiation

Communication

KPI driven

Education

Sales/Marketing degree (desirable)

Job description

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Advisor:

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.

• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self starter with your own initiative.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.

Why Bannatyne?

Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.

We offer competitive compensation, opportunities for professional development and a supportive team culture.