Member Xperience Manager

Bannatyne; Leicester; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave

Discounted meals & beverages

Career development training

Mental health support

Staff bonuses

Discounted spa treatments

Job summary

Bannatyne in Leicester is seeking a Sales Manager to drive membership growth and lead a club team. The role involves tours, presentations and follow-ups to convert prospects, along with coaching and KPI monitoring to exceed targets.

You will collaborate with marketing and operations on promotional campaigns and guest experiences, while maintaining high customer satisfaction and club standards.

Qualifications

• Proven sales results with a track record of meeting targets.
• Strong interpersonal and communication skills.
• Passion for health, wellness and customer service.

Responsibilities

• Promote and sell memberships through tours, presentations and follow-ups.
• Lead, mentor and manage a team to achieve membership KPIs.
• Develop and implement sales plans to drive acquisition and retention.
• Provide regular training to improve team performance.
• Monitor sales metrics and deliver actionable insights.
• Collaborate with marketing and operations on promotions.

Skills

Sales experience

Interpersonal skills

Customer service oriented

KPI driven

Tools

CRM systems

Job description

Job Title : Sales Manager
Hours :40 hours per week
Rate of Pay :£14.00 per hour
Location :Leicester

Are you a dynamic and results-driven sales professional with a passion for health and wellness? Bannatyne, a leader in the health and fitness industry, is looking for a talented Sales Manager to join our team. If you have the skills to lead a team and drive membership growth, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Sales Manager:

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• You will ensure the club is trained in line with company expectations.
• Lead, mentor, and manage a team to achieve and exceed membership KPI’s.
• Develop and implement strategic sales plans to drive new membership acquisition and retention.
• Conduct regular training sessions to enhance the skills and performance of team members.
• Monitor sales performance metrics and provide actionable insights to improve results.
• Build and maintain strong relationships with prospective and existing members.
• Collaborate with marketing and operations teams to develop promotional campaigns and special offers.
• Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
• Analyse market trends and competitor activities to stay ahead of industry developments.
• Attend weekly video hangout meetings regarding club KPI performance.

What we are looking for:

• Proven experience of sales results, however not necessarily in the fitness industry.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had experience of running social media campaigns and knowledge of social media platforms. It would also be beneficial if you had knowledge and experience of using CRM systems.

Why Bannatyne?

Bannatyne is committed to promoting health and wellness. As a Sales Manager, you’ll have the opportunity to lead a dedicated team, drive membership growth, and make a significant impact on the lives of our members. You’ll work in a supportive and dynamic environment where your contributions are valued and rewarded.

Join us at Bannatyne, where your leadership and passion will inspire and transform lives!