Customer Service Agent Memberships

Bannatyne; Tees Valley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Guest gym membership after 2 years

Discounted spa treatments

Discounted spa goods

Discounted meals and beverages

Career & Personal Development training

Mental Health & EAP services

Length of Service Awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group is seeking a Customer Service Agent for memberships on a temporary basis at our Head Office in Darlington. The role is 37.5 hours per week with a salary of £25,154 per annum, offering a range of wellness and employee benefits and a supportive team environment.

Ideal candidates will have strong communication skills, problem-solving ability, and a customer-focused approach to deliver exceptional service to members.

Qualifications

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• Ability to work collaboratively with colleagues to achieve common goals.
• Be self motivated and able to work independently.
• Commitment to providing exceptional customer service and understanding customer needs.

Responsibilities

• Provide exceptional customer service to Bannatyne members and handle memberships inquiries.
• Collaborate with team to achieve common goals and maintain service standards.
• Adapt to changing priorities and remain flexible in a dynamic environment.

Skills

Communication skills

Problem solving

Team collaboration

Self-motivated

Customer service

Job description

Job Title : Customer Service Agent Memberships (temporary)
Hours : 37.5 per week
Rate of Pay : £25,154 per annum
Location : Head Office, Darlington

Are you passionate about delivering exceptional customer service for our members? Bannatyne Group is seeking a friendly and professional Customer Service Agent for memberships to join our dedicated team. If you have excellent communication skills, a customer-focused attitude and a love for the wellness industry, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Customer Service Agent:

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• The ability to work collaboratively with colleagues to achieve common goals.
• Be self motivated and able to work independently.
• The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
• Have the ability to adjust to changing priorities and remain flexible in a dynamic environment

What we are looking for:

• Strong written and verbal communications skills.
• Excellent problem solving abilities and attention to detail.
• The ability to work collaboratively with colleagues to achieve common goals.
• Be self motivated and able to work independently.
• The ability to demonstrate a commitment to providing exceptional customer service and understanding customer needs.
• Have the ability to adjust to changing priorities and remain flexible in a dynamic environment

It would be desirable if you had experience in the health, wellness and fitness industry. It would also be advantageous if you had knowledge of Bannatyne Group services and offerings.

Why Bannatyne?

Bannatyne Group is dedicated to providing top-tier health and wellness services, committed to improving the quality of life for our members. Our team is integral to delivering excellent customer service and we ensure to provide everyone with further opportunities to develop their knowledge and skills.

Join us and be part of our mission to promote health and wellness. Become a valued member of the Bannatyne family.

Join us at Bannatyne, where every team member makes a difference!