Membership Administration Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join Six Senses London as a Membership Administration Manager, where you'll lead the membership journey and enhance member engagement. Your role will involve collaborating with various departments to ensure an exceptional experience aligned with the Six Senses brand. If you have a degree in Hospitality or Business and experience in luxury service, we encourage you to apply!

Qualifications

• Minimum 3 years of experience in membership or luxury service industries.
• Experience with CRM systems and data analytics tools.

Responsibilities

• Oversee efficient operation of the membership department.
• Support onboarding, engagement, and retention of members.
• Collaborate with marketing and events teams for acquisition campaigns.

Skills

Membership retention strategies

Community building

Customer Relationship Management (CRM)

Data analytics

Fluency in English

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

Membership Administration Manager - Six Senses London

Hotel Brand: Six Senses
Location: United Kingdom, London

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. We are committed to safeguarding these pillars through strategic planning, development, and ensuring all practices and initiatives are effectively implemented within the hotel.

Duties and Responsibilities

As Membership Administration Manager, you will oversee the efficient operation of your department to deliver exceptional products and services aligned with Six Senses brand standards and budget.

The duties include:

• Supporting the Club Director in delivering a structured membership journey, including onboarding, engagement, and retention.
• Building and maintaining a pipeline of prospective members, managing records and vetting processes.
• Supporting pre-opening and ongoing sales efforts, ensuring all leads are processed, followed up, and logged in the CRM.
• Collaborating with marketing, events, and partnerships teams to execute acquisition campaigns and ensure smooth delivery across touchpoints.
• Maintaining up-to-date documentation of membership products, pricing, and governance policies, coordinating across teams.
• Acting as the operational hub across departments (residences, hotel, wellness, spa, programming), ensuring clear member data and aligned delivery.
• Liaising with tech and marketing to ensure systems (PeopleVine, app, website) reflect accurate member statuses, benefits, and booking access.
• Assisting in pre-opening tasks, including CRM setup, onboarding materials, SOP creation, and communication templates.
• Coordinating member communications, from onboarding emails to booking reminders and event invitations.
• Ensuring all systems, documentation, and communications adhere to Six Senses brand guidelines and local data protection laws.

Qualifications

To qualify for this role, candidates should have:

• A minimum of a Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with at least 3 years of experience in membership, luxury service industries, or similar sectors.
• Strong understanding of membership retention strategies, CRM, and community building.
• Proven ability to design and implement successful membership strategies to attract, onboard, and retain high-value members.
• Experience with CRM systems and data analytics tools to track and enhance member engagement.
• Fluency in English; additional languages are preferred.

All candidates must have the right to work in the UK. Sponsorship is not available for this role.

This overview provides a general outline of the Membership Relationship Manager role at Six Senses London. It is not an exhaustive list of duties and responsibilities.

Six Senses London is an equal-opportunity employer. All employment terms are covered by this policy.

Interested but don’t meet every requirement? We encourage you to apply anyway. Hit the 'Apply' button and start your journey with us today.