Member Services Representative - Overnight

Crunch Fitness; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Job summary

Crunch Fitness is seeking staff at its City of Westminster club to support front-desk operations and member services. The role focuses on welcoming guests, driving memberships, and managing check-in procedures with friendly and professional service.

Primary duties include selling retail, scheduling services, and assisting with club events while maintaining a clean, organized workspace and following all company policies.

Qualifications

• Fluent English language skills required for daily communications.
• Good reading and writing abilities for documentation and guest communication.
• Proficient computer skills for club software and point-of-sale tasks.
• Excellent customer service skills to greet members and resolve queries.

Responsibilities

• Membership sales and upselling retail products.
• Greet members and guests with a smile and bid them farewell.
• Check in all members and guests according to procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, helpful manner.
• Inform members about special events.
• Maintain a welcoming atmosphere for all members.
• Handle member requests or escalate to a manager.
• Maintain professional disposition at all times.
• Schedule member services (e.g., tanning).
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in club projects as directed by management.
• Follow policies in the Employee Handbook.
• Open and close duties.

Skills

Fluent English

Reading & writing

Computer skills

Strong customer service

Job description

Benefits:

• Free uniforms
• Training & development
• Wellness resources

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings