Member Insights and Operations Officer

THE NHS CONFEDERATION; Greater London, Leeds; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee assistance (counselling)

Cycle to work scheme

Mindful employer plus

Occupational health

30 days holiday

Flexi time

Season ticket loan

Eye tests/ flu jabs

Job summary

The NHS Confederation is seeking a proactive Member Insights and Operations Officer to join the Membership Development and Support team. You will help ensure membership operations run smoothly, keep data accurate and provide timely information to colleagues across the organisation.

The role focuses on insights, reports and efficient CRM use to drive membership growth and retention. You will work across meetings and events, reporting, data extraction and stakeholder communication, contributing to

Qualifications

• Experience using CRM systems and Excel for reporting.
• Strong data and insight generation from multiple sources.
• Excellent organizational skills and attention to detail.
• Effective communication with members and stakeholders.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Produce reports and insights using data from a range of sources including CRM and Excel.
• Manage shared mailboxes, ensuring a high-quality and responsive service.
• Support the delivery of meetings and events, taking notes, sharing intelligence and providing general administrative support.
• Keep CRM contact details and membership records accurate and up to date.

Skills

Relationship-building

CRM skills

Data analysis

Attention to detail

Stakeholder communication

Tools

CRM

Excel

Job description

Salary£26,043 per annum, plus £4,000 London weighting if applicable

LocationAgile working with London or Leeds office base

Expiry Date21/10/2026 23:59

This is a Permanent, Full Time vacancy that will close in 9 days at 23:59 BST.

The vacancy

The Membership Development and Support department sits centrally within the NHS Alliance delivering key aspects of the member offer directly as well as supporting the broader organisation. The team delivers both member-facing forums including virtual meetings and member events, as well delivering broader membership functions including member renewal, insight, operations and CRM system support.

About the role

This is an exciting opportunity to join a high performing and collaborative team at the heart of our membership function. You'll play an important role in ensuring our membership operations run smoothly, our data remains accurate and colleagues across the organisation have the information they need to make informed decisions. Working across a variety of activities and projects, you’ll support membership growth and retention and help generate insights that shape our priorities.

As the Member Insights and Operations Officer, you will:

• Produce reports and insights using data from a range of sources including CRM and Excel.

• Manage shared mailboxes, ensuring a high-quality and responsive service.

• Support the delivery of meetings and events, taking notes, sharing intelligence across the organisation and providing general administrative support to the team.

• Keep CRM contact details and membership records accurate and up to date.

About you

We would love to hear from you if you have:

• Strong relationship-building skills - able to work well with colleagues, members and senior stakeholders.

• Excellent IT and systems skills - confident using CRM, Excel, email platforms, websites and other digital tools.

• Data and insight capability - able to extract, analyse and present data through reports, graphs and tables.

• Highly organised and detail-focused - able to manage admin tasks, records, deadlines and competing priorities accurately.

• Member/customer-focused communication - able to respond clearly, professionally and helpfully to members and prospective members.

You’ll be joining a team that cares deeply about the work we do and the people we work with. We value curiosity, continuous learning and creating an environment where everyone feels included and able to contribute.

For an informal discussion about the post and the NHS Alliance before applying please contact Lawrence Kent, Member Insights Manager, on [e-mail]

Application deadline

21st October 2026, 11:59pm (please note, we may close the advert early should we receive a high number of suitable applications).

Interview date

29th October 2026

Unfortunately, we are currently unable to offer visa sponsorship for this role. Applicants must therefore have a valid right to work in the UK, which will be required at the point of offer.

About us

The NHS Alliance is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our fantastic staff EDI networks and trade unions.

The NHS Alliance is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to enable them to fulfil their potential at work whilst balancing home life and health and wellbeing.

Benefits

• Employee assistant (counselling)
• Cycle to work scheme
• Mindful employer plus
• Occupational health
• 30 days holiday
• Occupational health
• Flexi time
• Employee assistant (counselling)
• Cycle to work scheme
• Mindful employer plus
• Occupational health
• 30 days holiday
• Flexi time
• Season ticket loan
• Eye tests/ flu jabs

Our values

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