Member Experience Specialist

State Employees' Credit Union; Salisbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

State Employees' Credit Union seeks a Member Services Representative to explain products, assist with account openings, and manage cash operations. The role includes Notary services, community engagement, and proactive member support across service channels.

The position emphasizes confidentiality, regulatory compliance, and ongoing training to enhance branch operations and member experiences.

Qualifications

• Excellent communication skills, both verbal and written.
• Aptitude for meeting people and developing member confidence, respect and trust.
• Demonstrated proficiency in all aspects of the Assoc MSR role.

Responsibilities

• Explain product information to members and answer questions.
• Process account maintenance and openings for new members.
• Handle cash, balance drawers and process vault and ATM transactions.
• Assist with Notary Public services as requested by management.
• Educate members on credit union products and services.

Skills

Customer service

Cash handling

Communication

Notary services

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Job description

State Employees' Credit Union seeks a Member Services Representative to explain products, assist with account openings, and manage cash operations. The role includes Notary services, community engagement, and proactive member support across service channels.

The position emphasizes confidentiality, regulatory compliance, and ongoing training to enhance branch operations and member experiences.