Experience Manager: Growth, Service & Revenue Leader

Virgin Active; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

The Peoples Pension (3% contributions)

Complimentary Virgin Active membership

Staff discounts across Virgin Active

Virgin Family discounts

20% off food & drinks at Kauai

Salary Finance access

Health Heroes counselling (6 sessions)

Dexters corporate letting services

ePoints discounts

Job summary

Virgin Active in the United Kingdom seeks a driven leader to head the Experience Team, ensuring top-tier member and prospect experiences daily. You will manage staffing, handle inquiries, oversee membership administration with GDPR compliance, and drive all club sales to meet budgets.

You will monitor KPI-driven results, prepare transparent reports for senior management, and cover Duty Shift when required, leading with strong people-management skills.

Qualifications

• Experience leading a team and delivering service excellence.
• Proven track record of meeting or surpassing sales targets.
• Strong leadership and organisational abilities.
• Background in a KPI-driven sales environment.

Responsibilities

• Lead the Experience team to deliver outstanding member and prospect experiences daily.
• Ensure club is fully staffed to meet service levels and budgets.
• Handle membership inquiries promptly and escalate as needed.
• Manage membership administration with accuracy and GDPR compliance.
• Be accountable for all sales for the assigned club, including joining fees and budgets.
• Monitor membership results daily, weekly and monthly using provided systems.
• Produce accurate reports and analysis for General Manager and regional leaders.
• Take on Duty Shift responsibilities as needed and lead by example.

Skills

People management

Sales/KPIs

Budget management

Leadership

Job description

Virgin Active in the United Kingdom seeks a driven leader to head the Experience Team, ensuring top-tier member and prospect experiences daily. You will manage staffing, handle inquiries, oversee membership administration with GDPR compliance, and drive all club sales to meet budgets.

You will monitor KPI-driven results, prepare transparent reports for senior management, and cover Duty Shift when required, leading with strong people-management skills.